Love Mathebula
Johannesburg
Summary
Highly adaptable and customer-centric individual with experience in providing exceptional service within the aviation and hospitality sectors. Skilled in managing customer interactions, handling ticket sales and changes, and resolving issues effectively. Possesses excellent communication, administrative, and problem-solving abilities, focused on providing efficient and courteous support to enhance the customer experience.
Overview
3
3
years of professional experience
Work History
Concierge (Contract)
Virgin Atlantic Clubhouse (O.R Tambo Int. Airport)
12.2024 - 04.2025
- Provided exceptional concierge services to airline lounge guests, including verifying access, managing flight information, and handling special requests (Wi-Fi, seating, food/beverage).
- Managed guest check-ins, flight seat changes, and reservations, demonstrating strong organizational skills in handling guest lists and records.
- Addressed guest inquiries and resolved concerns promptly and professionally, ensuring high levels of customer satisfaction.
- Offered comprehensive flight support by providing detailed information on flight details, lounge amenities, and gate information.
- Collaborated effectively with lounge staff to coordinate services and maintain smooth operations.
Receptionist
Botho Unbuntu Group
01.2023 - 07.2024
- Delivered professional and courteous reception services, greeting visitors, managing incoming calls, and directing inquiries efficiently.
- Provided comprehensive information and assistance to clients and visitors, ensuring a positive first impression.
- Supported administrative functions, including scheduling appointments, managing calendars, coordinating meetings, and handling mail and office supplies.
- Maintained a clean, organized, and welcoming reception area.
Educator's Assistant
Centurion Primary School
02.2022 - 12.2022
- Provided comprehensive support to students, addressing individual needs and fostering a positive learning environment.
- Collaborated with teachers and staff to ensure effective classroom management, maintain accurate records, and adhere to school policies.
Education
Advanced Diploma - Business Administration
Tshwane University of Technology
12.2021
National Diploma - Management
Tshwane University of Technology
12.2020
NSC - Grade 12 -
Ikusasa Comprehensive School
12.2014
Skills
- Core Customer Service Skills: Customer Service, Guest Services, Conflict Resolution, Problem-Solving, Customer Satisfaction, Handling Complaints, Professionalism, Telephone Etiquette
- Communication & Interpersonal Skills: Communication Skills (Written & Verbal), Interpersonal Skills, Building Rapport, Active Listening, Empathy
- Administrative & Technical Skills: Administrative Skills, Time Management, Organizational Skills, Attention to Detail, Record-Keeping, MS Office Suite (Word, Excel, Outlook), Data Entry
- Other Relevant Skills: Adaptability, Flexibility, High Stress Tolerance, Patience, Assertiveness, Reliability, Punctuality, Strong Work Ethic
Languages
English, Tsonga
Bilingual or Proficient (C2)
Sotho, Zulu, Xhosa, Venda
Upper intermediate (B2)
REFERENCES
Available upon request.
Timeline
Concierge (Contract)
Virgin Atlantic Clubhouse (O.R Tambo Int. Airport)
12.2024 - 04.2025
Receptionist
Botho Unbuntu Group
01.2023 - 07.2024
Educator's Assistant
Centurion Primary School
02.2022 - 12.2022
National Diploma - Management
Tshwane University of Technology
NSC - Grade 12 -
Ikusasa Comprehensive School
Advanced Diploma - Business Administration
Tshwane University of Technology
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