Lorraine Makgatho

• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Reached out to customers to check on payments and convey options.
• Obtained payments and entered details into system.
• Reviewed customer accounts for compliance with repayment obligations.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Increased collection rates through proactive account management and regular follow-ups with clients.
• Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
• Attend to customers and issue invoices, credit notes, pro-formas and quotes.
• Maintained accurate records of all communications related to

debtor management for audit purposes.

• Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
• perform bank reconciliation processes on a monthly basis to ensure that. receipts journal syncs with what was received in the bank.
• Assist practice on amending billing codes and ICD10 codes.

• Reached out to customers to check on payments and convey options.
• Obtained payments and entered details into system.
• Reviewed customer accounts for compliance with repayment obligations.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
• Optimized workflow efficiency through the implementation of advanced software tools, enabling faster invoice processing and dispute resolution times.
• Trained and mentored new department employees to maximize performance.
• Followed up with delinquent accounts to obtain funds and reduce aging balances.

• Improved students' written and verbal English skills through personalized learning programs.
• Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
• Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
• Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
• Developed student confidence through positive reinforcement strategies.
• Mentored students in proper punctuation, spelling and sentence structure use.
• Managed class time efficiently, balancing structured lessons with opportunities for independent practice and peer collaboration.
• Collaborated with fellow tutors to share best practices and improve overall effectiveness of the tutoring program.