Culinary creativity (cooking and baking) Arts and crafts projects Sewing and DIY design Outdoor activities, including walks and hiking
Lona Mpambani
Registered Post Basic Pharmacist Assistant
Oudtshoorn
Summary
Pharmacist Assistant with over 11 years of experience in pharmacy operations, consistently dispensing 50+ accurate prescriptions daily. Expertise in stock control and customer service, enhancing satisfaction and loyalty through prompt responses to inquiries and follow-ups on medical orders. Proven ability to manage pharmacy tasks efficiently while maintaining high standards of accuracy and service.
Overview
16
16
years of professional experience
4
4
Languages
Work History
POST BASIC PHARMACIST ASSISTANT
South African National Defence Force
10.2019 - Current
- Provided friendly and attentive service by promptly responding to customer enquiries and following up on medical order requests.
- Efficiently and politely answered 20+ daily calls, accurately recording messages and quickly following up on order requests.
- Stored medical and personal records on system, maintaining confidentiality and protecting patient rights.
- Maintained accurate and well-stocked supplies of medicines by checking inventory monthly and promptly ordering low-stocked items.
- Remained up-to-date in latest dispensing guidelines and best pharmacy practices, maintaining outstanding customer satisfaction.
- Effective procurement and supply chain management.
- Prepared and assisted with daily script dispensing.
- Met with 60+ customers daily, answering questions knowledgeably and maintaining excellent client service.
- Arranged visually-appealing displays of pharmacy goods according to merchandising planograms and end cap placement needs.
- Restocked shelves and prepared expired drugs for return.
- Supported the pharmacist preparing 80+ prescriptions daily.
- Supported pharmacists with local medication delivery and accurate record-keeping of patient services.
- Delivered controlled drugs to wards, departments and patients accurately and securely.
- Identified and counted drugs for new prescriptions, refills and clinical trials under pharmacist supervision.
- Demonstrated assistant duties and best practices to new staff members.
POST BASIC PHARMACIST ASSISTANT
South African National Defence Force
07.2009 - 10.2019
- Provided friendly and attentive service by promptly responding to customer enquiries and following up on medical order requests.
- Maintained accurate and well-stocked supplies of medicines by checking inventory monthly and promptly ordering low-stocked items.
- Continuously provided helpful advice on healthcare needs, improving client satisfaction and confidence in pharmacy.
- Stored medical and personal records on the system, maintaining confidentiality and protecting patient rights.
- Helped pharmacy staff prepare medications and fill orders.
- Prepared medication labels with item name and quantity.
- Opened incoming supplies and stocked in correct locations.
- Arranged visually-appealing displays of pharmacy goods according to merchandising planograms and end cap placement needs.
- Met with 80+ customers daily, answering questions knowledgeably and maintaining excellent client service.
- Restocked shelves and prepared expired drugs for return.
- Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.
- Delivered controlled drugs to wards, departments and patients accurately and securely.
Education
Higher Certificate - Post Basic Pharmacist Assistant
Sbuys Training and Development Academy
Carletonville, GautengGrade 12 - National Senior Certificate
Zamukulungisa High School
01.2007
Skills
Effective communication
References
- NM, Hlwitana, Responsible Pharmacist Health Centre South Coast, hlwitananm@gmail.com, 0789739131
- SJ, Henrico, Officer In Charge Health Centre South Coast, volstruisville@gmail.com, 0824427049
Interests
LEADERSHIP
Prefect in high school- 2006-2007 Church Youth leader 2016-2018 Teen girls and young women mentor : 2019- current Non Commissioned Officer forum chair person 3 militaryHospital: 2019 Junior Non Commissiond Officer course chairperson: 2021 Non Commissioned Officer forum secretary Oudtshoorn sickbay : 2022- 2024
Timeline
POST BASIC PHARMACIST ASSISTANT
South African National Defence Force
10.2019 - Current
POST BASIC PHARMACIST ASSISTANT
South African National Defence Force
07.2009 - 10.2019
Grade 12 - National Senior Certificate
Zamukulungisa High School
Higher Certificate - Post Basic Pharmacist Assistant
Sbuys Training and Development Academy