LIVE MAXINYANE
Cape Town,South Africa
Summary
Personable and driven professional with proven track record in customer service and conflict resolution, paired with strong communication and problem-solving abilities. Adept in managing customer expectations and delivering high-quality service. Committed to enhancing customer satisfaction and contributing to company success.
Overview
8
8
years of post-secondary education
7
7
years of professional experience
Work history
Client care agent
Capitec bank
2025.09 - Current
- Answered customer questions on account activity and card transactions with accuracy, enhancing client satisfaction.
- Managed account and card enquiries for Capitec clients, ensuring prompt and informative contact centre support.
- Adhered to banking procedures and service standards for secure handling of sensitive information.
Customer service agent
PathCare
2024.09 - 2025.09
- Sent invoices and statements to patients using clear, accurate billing details.
- Set up payment arrangements for patients based on agreed schedules and terms.
Customer service agent
Capita
2022.01 - 2024.08
- Processed refunds for disrupted flights, ensuring compliance with approved workflows.
- Changed flight bookings using airline systems, accurately updating customer details to reflect changes.
- Issued new flight tickets by validating travel dates and routes, facilitating smooth travel for customers.
Customer service agent
WNS global services
2020.01 - 2021.12
- Resolved customer enquiries by checking account details and confirming next steps to ensure clarity for customers.
- Handled complaints by listening carefully, recording issues, and escalating when needed to facilitate timely resolutions.
- Processed billing for customer accounts, updated records, and flagged discrepancies to maintain accurate account information.
Education
Certificate of Higher Education - National senior certificate
Luvuyo Lerumo High School
2012.01 - 2016.11
Certificate of Higher Education - Computer Literacy
Silulo Ulutho Technologies
2018.02 - 2019.12
Certificate of Higher Education - Business management N4-N5 certificate
College of Cape Town
2020.01 - 2021.02
REFERENCES
Jean Schreuder- 0622457180 Capitec Team Leader
Timeline
Client care agent
Capitec bank
2025.09 - Current
Customer service agent
PathCare
2024.09 - 2025.09
Customer service agent
Capita
2022.01 - 2024.08
Customer service agent
WNS global services
2020.01 - 2021.12
Certificate of Higher Education - Business management N4-N5 certificate
College of Cape Town
2020.01 - 2021.02
Certificate of Higher Education - Computer Literacy
Silulo Ulutho Technologies
2018.02 - 2019.12
Certificate of Higher Education - National senior certificate
Luvuyo Lerumo High School
2012.01 - 2016.11