Samukelisiwe Mdlolo

Serve as the primary point of contact for clients, addressing their inquiries, resolving issues, and providing personalized service. Develop and maintain strong relationships with customers to understand their needs and offer appropriate banking products and services. Educate customers on various banking products and services, such as savings accounts, loans, credit cards, and investment options. Cross-sell and upsell products and services that match the customers' financial needs and goals. Assist customers in opening, managing, and closing accounts. Ensure all customer information is accurately recorded and updated in the bank’s systems. Handle customer complaints and concerns efficiently, ensuring a positive resolution and maintaining customer satisfaction. Liaise with different departments to resolve complex issues and provide timely solutions. Ensure all customer interactions and transactions are properly documented. Stay updated on the latest banking products, services, and industry trends. Develop strategies to meet or exceed sales goals through effective customer engagement and product promotion. Process customer transactions such as deposits, withdrawals, transfers, and payments efficiently and accurately. Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Greet customers warmly and provide prompt, friendly service. Assist customers with inquiries about their accounts and bank services. Handle various financial transactions including deposits, withdrawals, transfers, and payments. Accurately count and handle cash, ensuring proper management of the cash drawer. Accurately count and handle cash, ensuring proper management of the cash drawer. Balance the cash drawer at the end of the shift, ensuring all transactions are accounted for. Follow security protocols to prevent fraud and protect customer information. Report suspicious activities in accordance with anti-money laundering (AML) and other regulatory guidelines.

Scanning customer goods and take cash for the transaction .Counting the contents of the cash register drawer at the end of each shift, Maintaining receipts, records, and withdrawals. Issue receipts, refunds, and change accurately. Manage the cash register, ensuring it is balanced at the beginning and end of each shift. Assist customers
with product selection and answer questions about product features and availability. Follow company policies and procedures regarding transactions and cash handling. Address customer complaints and resolve issues in a professional manner. Keep the cashier area clean, organized, and free of clutter.