ORACLE
Tiyani Millan Chauke
Bsc Client Care Agent
CLAYVILLE, Olifantsfontein
Summary
Innovative certified Supply Chain Professional with a demonstrated to resolve technical issues effectively. Experienced in managing supplier development efforts, ensuring compliance with specifications and acting as liaison with critical suppliers. Program and project engineer gifted in overseeing quality through on-site inspection and management of schedules. Known for working effectively with all levels of management in a cross-multifunction team environment.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Client Care Agent
Capitec Bank
12.2021 - Current
- JHB Campus
- System Used : SBL, HORIZON, STRACK, POSTILION, ELECTRUM, Payment Query Tool
- To provide administrative service and support to Capitec Bank’s clients;
- Utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions
- To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
Service Consultant
Capitec Bank
08.2019 - 11.2021
- Lephalale Venter
- System Used : Bancs
- Issuing loans
- Opening Accounts
- Assisting clients with general enquiries
- Filing
- Depositing of cash
- Telemarketing
Client Service Champion
Capitec Bank Lephalale Mall
05.2018 - 08.2019
- Welcoming clients and directing them to the right queue
- Checking client’s documents & ensuring they have correct documents
- Assisting clients at SST & ATM
- Assisting client with general enquiries
- Queue coordination
- Reasons for leaving: promotion
- Start
Buying Clerk
EH Hassim Group
11.2016 - 09.2017
- System used : Kerridge K8
- Preparing or editing purchase orders from various departments
- Checking if there’s enough stock in the inventory
- Placing orders with supplies or vendors and ensuring that documentation is in order with terms and conditions being clear
- Maintaining a filing system in the purchase department and updating appropriate records when required
- Implement strategies that will help to reduce costs to the company, such as evaluating costs of purchasing from various suppliers to arrive at the best deal
- Approving payment of bills
- Inspecting consignments to verify if they are in order and as per agreed terms
- Interacting with suppliers in cases of delay in delivery of stock, receipt of damaged or incorrect quantity of goods
- Reasons for leaving: better career prospects
Stock Controller
MTNSA, HVRC
11.2015 - 11.2016
- Ssytem used : Oracle and Challenger
- Allocation of spares to technicians using Excel and the Challenger system
- Receipting of stock on oracle and challenger
- Exchanging of customer handsets using the Challenger system
- Capturing of all faulty stock on Excel
- Dispatching of stock on challenger and oracle
- Raising requisitions
- Stock forecasts on excel and oracle
- Performing inter-organization transfers
- Performing sub-inventory transfers
- Ensuring that there’s stock at all times
- Stock take
- QA validation
- Conducting Stock forecasts
- Reasons for leaving: contract ended
RMS Stock Processor
MTN
Midrand, GP
02.2012 - 04.2014
RMS Stock processor and Cell phone Administrator
MTNSA
- 04.2014
- (warehouse) Midrand
- System used : Oracle and SIM(Stores Inventory management)
- Processing customer orders on oracle
- Creating pick and pack lists on the oracle system
- Picking & Packing of stock on the oracle system
- Installing of applications in Samsung devices
- Set-up and activate airwatch email on Samsung devices
- Issuing of phones to customers and assisting with the application activation
- QA validation
- Reasons for leaving: Contract ended
WMS Stock Distribution Processor
MTN SA
- 12.2011
- Used : Oracle
- Picking & Packing of stock on the Oracle system
- Allocating of tasks on Excel and Oracle system
- Stock Taking/Cycle counting on the Oracle system
- Making sure that customer service goals & standards are maintained
- Printing of invoices on Oracle
- Resolving orders with errors on Oracle
- QA Validation on the Oracle system
- Reason for leaving: Contract Ended
Education
National Diploma: Logistics - Logistics And Materials Management
Vaal University of Technology
01.2007 - 12.2009
Skills
Warehouse Logistics
Cycle counting
Materials management
Cost reduction
Cost control and tracking
Order picking and processing
Logistics Management
Buying
Critical Thinking
Excellent Communication
Teamwork and Collaboration
Data Entry
Software
Kerridge K8
Omni
Mixtelematics
Excel
Timeline
Client Care Agent
Capitec Bank
12.2021 - Current
Service Consultant
Capitec Bank
08.2019 - 11.2021
Client Service Champion
Capitec Bank Lephalale Mall
05.2018 - 08.2019
Buying Clerk
EH Hassim Group
11.2016 - 09.2017
Stock Controller
MTNSA, HVRC
11.2015 - 11.2016
RMS Stock Processor
MTN
02.2012 - 04.2014
National Diploma: Logistics - Logistics And Materials Management
Vaal University of Technology
01.2007 - 12.2009
RMS Stock processor and Cell phone Administrator
MTNSA
- 04.2014
WMS Stock Distribution Processor
MTN SA
- 12.2011