Summary
Overview
Work History
Education
Skills
Timeline
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Lindiwe Nomaswazi Mnisi

Credit Controller Senior Corporate
Johannesburg

Summary

Dynamic Credit Controller with a proven track record at Cartrack, enhancing collection rates through strategic debtor monitoring and assertive negotiation. Leveraged advanced Excel skills to optimize credit processes, achieving over 90% operational efficiency. Committed to continuous improvement and delivering exceptional customer service while ensuring compliance with credit control procedures.

Overview

7
7
years of professional experience

Work History

Credit Controller

Cartrack
10.2024 - Current
  • Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
  • Reached out to customers to check on payments and convey options.
  • Obtained payments and entered details into system.
  • Reviewed customer accounts for compliance with repayment obligations.
  • Supported sales teams by providing accurate credit information for new and existing customers.
  • Increased collection rates through proactive account management and regular follow-ups with clients.
  • Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
  • Supported the financial health of the business through diligent oversight and prompt action on any deviations from established credit control guidelines.
  • Optimized credit approval and collection processes, improving operational efficiencies by over 90%.

Department Query Specialist

Cartrack
02.2023 - 10.2024
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Evaluated customer needs and feedback to drive product and service improvements.

Collections Agent

Cartrack
03.2021 - 01.2023
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Counseled debtors on payment options and arranged installment agreements.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Call Center Representative

Planet Fitness Gym
11.2018 - 01.2021
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Identified upselling opportunities to increase revenue generation.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

High School Diploma -

Career Computer College
Johannesburg
04.2001 -

Skills

    Continuous improvement mindset

    Debtor monitoring

    Assertiveness in collections

    Collection strategy development

    Credit analysis

    Understanding of credit laws

    Credit control procedures

    Cash flow management

    Deadline oriented approach

    Strong negotiation

    Advanced Excel

    Billing questions

    Self motivation

    Problem-solving

    Excellent communication

    Time management

Timeline

Credit Controller

Cartrack
10.2024 - Current

Department Query Specialist

Cartrack
02.2023 - 10.2024

Collections Agent

Cartrack
03.2021 - 01.2023

Call Center Representative

Planet Fitness Gym
11.2018 - 01.2021

High School Diploma -

Career Computer College
04.2001 -

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Lindiwe Nomaswazi MnisiCredit Controller Senior Corporate