Sport , Technology
Lindela Ndzulu
Business Analyst
Port Elizaberth,Eastern cape
Summary
Highly technical and an experienced Business and Systems Analyst whose very hard working with intensive background on Software Development and Information Systems.
Confident and honest, always eager to learn new technology. Fit well in any team dynamics, reliable and responsible individual. Excellent communicator with an extreme positive attitude.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Business Analyst
Transnet National Port Authority
Port Elizaberth
04.2023 - Current
- Conduct data gathering and analysis to understand business strategy requirements.
- Assess user/stakeholder needs by using structured Requirements Management Process.
- Develop, write, and communicate business requirements and functional specifications for implementation of business solutions.
- Document current business processes and models.
- Provide assistance in business case development (i.e., research, data collection).
- Assist in development of user test cases and to validate test results during testing of solutions aimed at closing gaps in business processes.
- Investigate problems and develop recommendations for resolution.
- User/Stakeholder Support - Keep user/stakeholder informed of problems, issues, and resolutions.
- Playing significant role in driving and supporting innovation projects with Innovation Department.
Technical Business Analyst
Vodacom South Africa
Gauteng
09.2015 - 03.2023
- Present quarterly initiatives and progress to IT EXCO on weekly basis
- Participate in Program Increment (PI) events for CBU.
- Participate in Digital Channels IT backlog refinement workshops.
- Participate in CBU Concepts and Design forums for design reviews and approvals.
- Engage various stakeholders and Business users on business initiatives.
- On-boarding of new users on consumption of APIs using Vault Configuration.
- Log and Manage requirements on Jira.
- Document business requirements on Confluence (BRS, FS, Data Models)
- Present user stories on Requirement Grooming Events
- Participate in all Agile events (Sprint planning and Grooming)
- Perform Impact Assessment and provide estimates to Business.
- Research best practices and framework capabilities
- Analyses process gaps between desired Customer Journeys Outcomes and Operational Processes
- Consult with relevant departments to ensure desired solution is implemented and fully operational.
- Support Business with data replication and systems queries.
- Participate in release reviews and UAT Reviews
- Manage and communicate data model changes to all downstream systems.
- Configure products for all Digital Channels (Vodacom App, Portal, Chat bot and USSD).
- Engage product stakeholders on new initiatives within Vodacom Product squad.
- Test new products and request sign off from all Impacted Digital Channels
- Participate in daily stand-ups to give feedback on initiatives progress.
Education
Some College (No Degree) - Business Analysis
Faculty Training Institute
Cape Town, South Africa 03.2016 - 12.2016
National Diploma in Information Technology - Information Technology
Cape Peninsula University of Technology
Cape Town, South Africa 01.2002 - 12.2004
Skills
Analytical Thinking
Data Investigation
Quality Assurance
Requirements Gathering
Business process improvement
Software development life cycle
Stakeholder Management
Test case scenarios
Negotiation
User Acceptance Testing
SQL Proficiency
Requirements Analysis
Business Analysis
Systems Analysis
Technical Support
Analytical Thinking
Cardio, Farming
When I am not working I am always some in the Gym taking good care of myself. I love to plant something and see it growing that whole experience is motivating.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Business Analyst
Transnet National Port Authority
04.2023 - Current
Some College (No Degree) - Business Analysis
Faculty Training Institute
03.2016 - 12.2016
Technical Business Analyst
Vodacom South Africa
09.2015 - 03.2023
National Diploma in Information Technology - Information Technology
Cape Peninsula University of Technology
01.2002 - 12.2004