Lilian Mapule Nkosi
-
Johannesburg
Summary
Strong willed individual with high level of enthusiasm and energy. Over 4 years of experience in a call centre environment. Possessing skills in developing rapport with each customer. To seek and maintain full-time position that offers professional challenges utilizing my interpersonal skills also service-oriented with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Offering excellent communication and good judgment.
Overview
5
5
years of professional experience
Work History
Telesales Consultant
Liquid Capital - San-Marie Botha
01.2018 - 07.2022
- Completed daily cold calling and outreach to build sales pipeline
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
- Completed daily and weekly sales reporting using assigned tools
- Answered inbound telephone calls from interested customers to persuasively discuss offerings
- Escalated concerns or advanced problem calls to management staff
- Asked pertinent questions to understand customer requirements
- Answered calls, took messages and transferred calls to correct individuals
- Recorded contact information of customers and potential customers in internal database
- Informed current and prospective customers of promotions and new or upgraded products
- Answered questions about company offerings with knowledgeable responses about products and services
- Troubleshot problems for callers and helped independently resolve common issues
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses
- Recorded and updated customer information in online systems
- Followed up with customers to solicit further sales
- Built relationships with customers using strong persuasion and active listening skills.
Education
Matric - undefined
Ivory Park Secondary School
Automotive Parts Sales And Support Services - Automotive Engineering
MERSETA
Gauteng 09.2016 - 01.2017
Skills
Knowledge, Sales expertise, Technical skills, Fluency in Languages, Cold Calling, Appointment Schedulingundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
To lead the Orchestra, you must turn your back on the crowd.
Aristotle
Timeline
Telesales Consultant
Liquid Capital - San-Marie Botha
01.2018 - 07.2022
Automotive Parts Sales And Support Services - Automotive Engineering
MERSETA
09.2016 - 01.2017
Matric - undefined
Ivory Park Secondary School
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