Verna Smith
Telesales Business Consultant
Cape Town,WC
Summary
Driven Telemarketer enthusiastic about working in fast-paced, competitive environment. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Experienced and enthusiastic. Focused telemarketing professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with engaging style. Talented at generating leads, gaining new customers and building loyalty from first contact.
Prepared to work remotely if provided Infrastructure. Disciplined and responsible.
Overview
10
10
years of professional experience
Work History
Telesales Consultant
PV Consult Energy
04.2021 - 03.2024
- Implemented various upselling techniques during client interactions, maximizing revenue generation opportunities.
- Contributed to a positive work environment by fostering strong teamwork and maintaining open lines of communication with colleagues.
- Strengthened customer relationships through consistent follow-ups and attentive listening skills. I was often the trouble shooter in dealing with objections and closing deals over the phone after the client had been seen.
- Delivered specific sales pitch to different industries like Factories, Old Age Homes, adjusting pitch to meet needs of specific individuals and businesses.
- Spoke decision makers regarding Solar and qualified them by researching the roof on Google earth and booked qualified Appointments for a Financial and Feasibility Report in order for the company to design and size a system including R.O.I which was done by our technical team.
- Followed up with customers to solicit sales.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Utilized time management skills to prioritize tasks and consistently meet or exceed daily call quotas.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Recorded contact information of customers and potential customers in internal database.
- Nurtured long-term business relations as selling Solar Energy projects are long term and can take two years to implement.
- Asked pertinent questions to understand customer requirements.
- Built relationships with customers using strong persuasion and active listening skills.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
Telesales Consultant
The Claremart Auction Group
01.2020 - 12.2020
- Completed daily cold calling and outreach to build sales pipeline.
- Informed current and prospective customers of promotions and new or upgraded products.
- Generate own contacts. Called diligently and always made my target for booking appointments for Consultants with the aim to auction properties for various reasons
- Overcame objections using friendly, persuasive strategies.
- Demonstrated resilience and persistence in overcoming challenges, maintaining a positive attitude and unwavering commitment to achieving sales targets.
Fundraiser Telesales Professional
Secured Growth
01.2017 - 11.2019
- Established new customer accounts through perseverance, dedication to cold calling and exceptional service.
- Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
- generated own leads.
- I represented various charitable projects with the aim of completing pledge forms by working directly with decision makers in the corporate arena and
- private individuals in a personal capacity.
- Boosted donor retention rates with timely follow-up communications and personalized acknowledgements.
- Raised significant funds by developing and executing effective fundraising campaigns.
Advertising Account Executive
The Direct Effect ( Readers Digest S.A.)
01.2009 - 12.2011
- Conferred with department heads or staff to discuss contracts, advertising media selection or products to be advertised.
- Used environmentally-conscious marketing strategies for traditional products.
- Established long-term partnerships with key vendors to secure better pricing options on behalf of clients for their marketing investments.
- Developed tailored advertising strategies for clients in various industries, resulting in more targeted campaigns and increased ROI.
- Sold advertising space to various companies and brands.
- generated booking form. waited for returned signed order. Looked after client from inception to final placing of the advert.
- Maintained high levels of customer satisfaction.
Advertising Telesales Executive
Picasso Headlines
02.2008 - 12.2009
- Streamlined internal processes by suggesting improvements that led to reduced time spent on administrative tasks.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Sold Space in Hospitality niche business to business publication.
- worked according to deadlines and targets.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Increased average call duration by refining scripts for better engagement with potential customers.
New Business Telesales Agent
Sovereign Security
04.1989 - 11.2008
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Provided information about available products and services, membership details, and purchase advantages.
- Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
- Asked pertinent questions to understand customer requirements.
- Engaged and booked appointments with decision makers and booking firm solid and qualified appointments.
- Sold may security systems.
Marketing Manager
Abacus Accurate Accounting
02.1995 - 10.1999
- Oversaw preparation and developed marketing material including emails and writing telesales script.
- T telesales staff to book appointments to do forensic audits on compounded interest on bonds and business overdrafts.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Held weekly motivational and training session. We were very successful.
Marketing Executive to Public Speaker- Telesales
Mr. Etienne Hartslief
02.1992 - 10.1995
- Devised content strategy to effectively engage target audiences.
- Cold calling and speaking to decision makers in order to book seats and train staff in various fields for Public Speaker.
- We were very successful. I was the right hand and assisted with compiling marketing material.
- Mostly selling directly over the phone.
- Mentored local personnel on best practices and protocols to maximize productivity.
Education
High School Diploma -
Parktown High School
Johannesburg, South Africa 04.2001 -
Skills
Reliability
Strategic Decision-Making
Marketing Strategies
Diplomatic
Excellent cold caller and strategic closer
Sales expertise
Business Development
Appointment Scheduling
Tenacious
Prospecting skills
Timeline
Telesales Consultant
PV Consult Energy
04.2021 - 03.2024
Telesales Consultant
The Claremart Auction Group
01.2020 - 12.2020
Fundraiser Telesales Professional
Secured Growth
01.2017 - 11.2019
Advertising Account Executive
The Direct Effect ( Readers Digest S.A.)
01.2009 - 12.2011
Advertising Telesales Executive
Picasso Headlines
02.2008 - 12.2009
High School Diploma -
Parktown High School
04.2001 -
Marketing Manager
Abacus Accurate Accounting
02.1995 - 10.1999
Marketing Executive to Public Speaker- Telesales
Mr. Etienne Hartslief
02.1992 - 10.1995
New Business Telesales Agent
Sovereign Security
04.1989 - 11.2008
Hobbies
Painting arts and crafts. Camping. Cooking. Lostening to lectures.