Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Software
Schoolprojects
Timeline
Generic

LETHUKUTHULA DUMISILE BUTHELEZI

Junior IT Technician
Alexandra,GP

Summary

I am open minded, ambitious and hard working person. I am what you are looking for, I come equipped with Server Support, IT Technician, Security Support and IT Service Desk Analysist background. I have MS-900, AZ900 and National Diploma in IT specializing in Intelligent Industrial Systems. I still seek for opportunities for growth and experience. I am young, vibrant and can work under pressure. I am confident with the skills and knowledge that I have to professionally fulfill. I am an individual eager to enhance and refine my personal development within the organization and take on the challenges that lay ahead.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Language

Work History

Junior IT Technician

Gijima
06.2024 - 05.2025
  • Helpdesk system administration, development and management
  • Provide first line support, Ensure customer service quality is always upheld
  • Prioritize and assign calls to IT Technicians for solutions
  • Laptop/ Computer setup Printer Connection, Printer Setup
  • System update, Emails Configuration and Network Issues
  • Giving rights to access a particular request
  • IP address reservation
  • Server setup
  • Creation of new user accounts and licensing
  • Mailbox creation

IT Intern (IT Service Desk Analyst)

Gauteng Department of Education
01.2024 - 04.2024
  • Provide first line technical support to all users
  • Log and acknowledge calls
  • Regular calls follow-up with users and technicians
  • Follow up on pending calls
  • Ensure the adherence of IT policies by users
  • Attend to users complaints
  • Minimize service disruptions by operating, supporting and maintaining day to day operational issues of the Service desk to ensure a stable and efficient environment
  • Provide office administration support within the business unit
  • Write reports on service desk stats on weekly and monthly basis

IT Intern (IT Technician)

Gauteng Department of Education
07.2023 - 10.2023
  • Provide technical and application support across the GDE network
  • Assist the helpdesk to ensure minimum disruption to network connectivity
  • Provide second line technical support and maintain LAN/WAN and desktops for all GDE users
  • Administer and support GDE user base
  • Analyses and monitor the ICT connectivity environment
  • Manage any virus threats
  • Manage and maintain Printers in the environment
  • Advise on technical changes in the ICT environment
  • Attend to user complaints

IT Intern (Server Support)

Gauteng Department of Education
05.2023 - 09.2023
  • Create new user accounts on active directory (AD) and IP Addresses Reservation
  • Update user details on AD and Licensing
  • Enable and disable AD accounts
  • Inform user after enabling their AD accounts
  • Update incidents details and status on Remedy ITSM system
  • Creating Virtual Machines and Create computer accounts

Education

National Senior Certificate -

Isikhwebezi High School
01.2014 - 11.2014

National Diploma in IT - Intelligent Industrial Systems

Tshwane University of Technology
01.2018 - 12.2023

Skills

Active Directory management

Personal Information

  • Date of Birth: 08/22/95
  • Gender: Female
  • Nationality: South African

Certification

Microsoft Certified, Azure Fundamentals (AZ-900) - Microsoft.m

Software

MBC

Active Directory

Schoolprojects

  • Light Radar system- A Light Radar (LiDAR) system is a sensing technology that uses laser light to measure distances, create high-resolution maps, and provide detailed spatial information.
  • Irrigation system- is a method of supplying water to land or crops to promote growth, particularly in areas with insufficient rainfall.
  • Social distancing system- is a technology-driven solution designed to monitor and encourage adherence to social distancing guidelines in public and private spaces.
  • Emergency Stop System- is a critical safety mechanism designed to immediately halt machinery or processes during an emergency to prevent accidents, injuries, or equipment damage.
  • Mixing Plant- is an industrial facility designed to mix and produce materials such as concrete, asphalt, or other mixtures for construction and manufacturing purposes.

Timeline

Junior IT Technician

Gijima
06.2024 - 05.2025

IT Intern (IT Service Desk Analyst)

Gauteng Department of Education
01.2024 - 04.2024

IT Intern (IT Technician)

Gauteng Department of Education
07.2023 - 10.2023

IT Intern (Server Support)

Gauteng Department of Education
05.2023 - 09.2023

National Diploma in IT - Intelligent Industrial Systems

Tshwane University of Technology
01.2018 - 12.2023

National Senior Certificate -

Isikhwebezi High School
01.2014 - 11.2014
LETHUKUTHULA DUMISILE BUTHELEZIJunior IT Technician