Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Software
Schoolprojects
Timeline
Generic

LETHUKUTHULA DUMISILE BUTHELEZI

Junior IT Technician
Alexandra,GP

Summary

I am open minded, ambitious and hard working person. I am what you are looking for, I come equipped with Server Support, IT Technician, Security Support and IT Service Desk Analysist background. I have MS-900, AZ900 and National Diploma in IT specializing in Intelligent Industrial Systems. I still seek for opportunities for growth and experience. I am young, vibrant and can work under pressure. I am confident with the skills and knowledge that I have to professionally fulfill. I am an individual eager to enhance and refine my personal development within the organization and take on the challenges that lay ahead.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Language

Work History

Junior IT Technician

Gijima
06.2024 - 05.2025
  • Helpdesk system administration, development and management
  • Provide first line support, Ensure customer service quality is always upheld
  • Prioritize and assign calls to IT Technicians for solutions
  • Laptop/ Computer setup Printer Connection, Printer Setup
  • System update, Emails Configuration and Network Issues
  • Giving rights to access a particular request
  • IP address reservation
  • Server setup
  • Creation of new user accounts and licensing
  • Mailbox creation

IT Intern (IT Service Desk Analyst)

Gauteng Department of Education
01.2024 - 04.2024
  • Provide first line technical support to all users
  • Log and acknowledge calls
  • Regular calls follow-up with users and technicians
  • Follow up on pending calls
  • Ensure the adherence of IT policies by users
  • Attend to users complaints
  • Minimize service disruptions by operating, supporting and maintaining day to day operational issues of the Service desk to ensure a stable and efficient environment
  • Provide office administration support within the business unit
  • Write reports on service desk stats on weekly and monthly basis

IT Intern (IT Technician)

Gauteng Department of Education
07.2023 - 10.2023
  • Provide technical and application support across the GDE network
  • Assist the helpdesk to ensure minimum disruption to network connectivity
  • Provide second line technical support and maintain LAN/WAN and desktops for all GDE users
  • Administer and support GDE user base
  • Analyses and monitor the ICT connectivity environment
  • Manage any virus threats
  • Manage and maintain Printers in the environment
  • Advise on technical changes in the ICT environment
  • Attend to user complaints

IT Intern (Server Support)

Gauteng Department of Education
05.2023 - 09.2023
  • Create new user accounts on active directory (AD) and IP Addresses Reservation
  • Update user details on AD and Licensing
  • Enable and disable AD accounts
  • Inform user after enabling their AD accounts
  • Update incidents details and status on Remedy ITSM system
  • Creating Virtual Machines and Create computer accounts

Education

National Senior Certificate -

Isikhwebezi High School
01.2014 - 11.2014

National Diploma in IT - Intelligent Industrial Systems

Tshwane University of Technology
01.2018 - 12.2023

Skills

Active Directory management

Programmable Logic Control

Game Development

Technical and Interpersonal skills

Good Verbal and Written Communication skills

Report Writing

Work with minimum supervision and as part of the team

Incident management

BMC Software Remedy

Personal Information

  • Date of Birth: 08/22/95
  • Gender: Female
  • Nationality: South African

Certification

Microsoft Certified, Azure Fundamentals (AZ-900) - Microsoft.m

Software

MBC

Active Directory

Schoolprojects

  • Light Radar system- A Light Radar (LiDAR) system is a sensing technology that uses laser light to measure distances, create high-resolution maps, and provide detailed spatial information.
  • Irrigation system- is a method of supplying water to land or crops to promote growth, particularly in areas with insufficient rainfall.
  • Social distancing system- is a technology-driven solution designed to monitor and encourage adherence to social distancing guidelines in public and private spaces.
  • Emergency Stop System- is a critical safety mechanism designed to immediately halt machinery or processes during an emergency to prevent accidents, injuries, or equipment damage.
  • Mixing Plant- is an industrial facility designed to mix and produce materials such as concrete, asphalt, or other mixtures for construction and manufacturing purposes.

Timeline

Junior IT Technician

Gijima
06.2024 - 05.2025

IT Intern (IT Service Desk Analyst)

Gauteng Department of Education
01.2024 - 04.2024

IT Intern (IT Technician)

Gauteng Department of Education
07.2023 - 10.2023

IT Intern (Server Support)

Gauteng Department of Education
05.2023 - 09.2023

National Diploma in IT - Intelligent Industrial Systems

Tshwane University of Technology
01.2018 - 12.2023

National Senior Certificate -

Isikhwebezi High School
01.2014 - 11.2014
LETHUKUTHULA DUMISILE BUTHELEZIJunior IT Technician