Nothando Thubelihle Pearl Sithole
Johannesburg
Summary
Results-driven IT Support with expertise in technical troubleshooting, system administration, and IT asset management. Skilled in Microsoft 365, Active Directory, SharePoint, and remote support tools (Any Desk, TeamViewer). Proven track record of reducing system downtime, optimizing IT efficiency, and ensuring compliance with data security regulations. Passionate about delivering innovative IT solutions and outstanding technical support in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Junior IT Technician
Anova Health Institute
10.2024 - 02.2025
- Provided technical support ensuring efficient IT operations
- Managed Active Directory (user account creation, modification, deactivation)
- Troubleshot hardware and software issues, ensuring minimal downtime
- Deployed and supported Microsoft Office 365, SharePoint, and Teams
- Assisted in IT asset management and collaborated with senior engineers
- Conducted end-user training and provided remote support via AnyDesk, and TeamViewer
IT Intern
YES4Youth(Anova Health Institute)
09.2023 - 09.2024
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
Background Screening Administrator & Cash Handler
Impumelelo Investments
06.2021 - 10.2022
- Conducted background screenings using the MIE system
- Verified personal and confidential information for compliance
- Handled daily cash transactions and reconciliations
- Maintained accurate financial and client records
End User Support Administrator
EThekwini Municipality
12.2018 - 02.2021
- Managed IT helpdesk queries and fault escalations
- Diagnosed and resolved hardware and software issues remotely
- Provided IT support for hardware/software installations and maintenance
- Produced reports and maintained statistical data
- Ensured efficient service delivery through problem resolution and change management
Cashier & Switchboard Operator
Game Gateway
07.2018 - 11.2018
- Processed customer transactions efficiently and accurately
- Managed store switchboard, handling both internal and external communications
Software Development Intern
Micro Vision (Colin Fourie)
07.2016 - 12.2016
- Designed computer and mobile applications using HTML, SQL, C++, and Android Studio
- Gained hands-on experience in software development and troubleshooting
Student Mentor (Volunteer Role)
Mangosuthu University of Technology
07.2015 - 12.2015
- Assisted first-year students with academic and social adjustment
- Provided guidance to improve performance and integrate into university life
Education
Data Capturer Certification -
Boston City Campus & Business College
12.2022
National Diploma - Information Technology
Mangosuthu University of Technology
12.2016
Matric - Mathematics, Information Technology, Physical Science
Okumhlophe High School
12.2013
Skills
- Active Directory & User Management
- IT Helpdesk & Support
- Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
- Hardware & Software Troubleshooting
- IT Asset Management
- Software Development (HTML, SQL, C, Android Studio)
- Remote IT Support (Microsoft Teams, AnyDesk, TeamViewer)
- Cash Handling & Financial Reconciliation
Personal Information
Driving License: C1
Timeline
Junior IT Technician
Anova Health Institute
10.2024 - 02.2025
IT Intern
YES4Youth(Anova Health Institute)
09.2023 - 09.2024
Background Screening Administrator & Cash Handler
Impumelelo Investments
06.2021 - 10.2022
End User Support Administrator
EThekwini Municipality
12.2018 - 02.2021
Cashier & Switchboard Operator
Game Gateway
07.2018 - 11.2018
Software Development Intern
Micro Vision (Colin Fourie)
07.2016 - 12.2016
Student Mentor (Volunteer Role)
Mangosuthu University of Technology
07.2015 - 12.2015
National Diploma - Information Technology
Mangosuthu University of Technology
Matric - Mathematics, Information Technology, Physical Science
Okumhlophe High School
Data Capturer Certification -
Boston City Campus & Business College
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