Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cyril Thuthukani Goqo

INFORMATION TECHNOLOGY
Nqutu

Summary

I am highly motivated, creative, and versatile person with excellent communication skills who is adept at coming up with solutions that work for client. A proven ability to maintain and enhance company software with the aim of improving operational functionality in line with business requirement. Good interpersonal, communicational and people skills. With experience in a wide variety of software, system architectures, desktop support technician and programming languages on optimizing function and providing solutions that are intuitive user-friendly, adaptable and effective.

Overview

1824
1824
years of professional experience
1
1
year of post-secondary education

Work History

Junior Desktop Support Technician

Department of Health
06.202 - Current
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices.
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Worked with various systems, software, and peripherals, and various types of games.
  • Learned and implemented new software testing procedures.
  • Provide telephonic troubleshooting or first-line telephonic problem resolution to end users.
  • Troubleshoot physical LAN (Local Area Network), which includes checking network data points.
  • Provide basic troubleshooting to Telecommunication, Voice over Internet Protocol (VOIP), and Telemedicine infrastructure.
  • Give feedback to end users and ensure that user is satisfied with resolution of the call.
  • Set up and maintain network hardware and software, as well as Wi-Fi routers, for health facilities.
  • Install and support systems (DHIS, HPRS, BAS, PERSAL, RX Solution, etc.).
  • Set up e-mail, intranet, internet accounts, scanners, and network printers.
  • Maintain strict control of entry and exit register to server room by maintaining access control register. Ensure that only authorized staff are granted access to server room. Monitor access to server room. Ensure that register is correctly completed and signed. Oversee movement of hardware into and out of server room.
  • Receive, attend to, update, resolve assigned incidents, and generate incident reports. Monitor data lines at Health Facilities. Provide support to surrounding facilities. Escalate incident when necessary. Check with user to ensure that user is satisfied with resolution of call.
  • Supported remote workers by establishing secure and efficient virtual desktop infrastructures.
  • Coordinated with vendors for procurement of hardware/software products, ensuring compatibility with existing infrastructure while staying within budget constraints.
  • Improved helpdesk efficiency, developing knowledge base for common issues and solutions.
  • Enhanced system performance by routinely updating software and performing hardware upgrades.

System Administrator Intern

Department of Health
01.2020 - 05.2021
  • Streamlined IT processes for end-user support, resulting in improved customer satisfaction ratings.
  • Collaborated with cross-functional teams to develop and deploy critical infrastructure upgrades.
  • Enhanced system performance by optimizing server configurations and implementing efficient monitoring tools.
  • Worked closely with project managers to define requirements and establish timelines for various IT initiatives.
  • Created detailed documentation outlining system architecture, policies, and procedures for easy reference by team members.
  • Managed user accounts and access permissions within Active Directory environments, maintaining secure computing environment at all times.
  • Completed reports detailing network and systems performance and downtime issues.
  • Installed and configured network printers and other peripheral devices.
  • Provide system development and testing service to address IT needs for department. Re-engineer, maintain, and support existing systems and also develop new systems.
  • Develop and maintain all relevant SDLC documentation and publish by maintaining system design (new system developments and enhancement).
  • Attend to administration tasks relating to Health Information Systems and provide point of contact for client until query is resolved, ensuring maximum client care.
  • I have participated in development of web-based system below for KZN Department of Health. KZN eHealth system, KZN contact tracing system. Links to different projects I have participated in. https://ehealth.kznhealth.gov.za, http://contactstracing.kznhealth.gov.za

Education

B Tech In Information Technology - Information Technology

Durban University of Technologu
Durban, South Africa
01.2019 - 12.2019

Diploma in Information Technology - Information Technology

Durban University of Technology
Durban, South Africa
04.2001 -

Skills

    Remote Support

    Active Directory Management

    Printer and Peripheral Support

    Software Installation

    Ticketing system proficiency

    Data Backup and Recovery

    Training and mentoring

    Hardware troubleshooting

    Technical Support

    Network hardware installation

    Teamwork and Collaboration

    Problem-Solving

    Microsoft Windows and Office

    Time Management

    Multitasking

    Logical and Analytical Thinking skills

    Communication(Oral and Written)

    Good Interpersonal Skill

    Well Organized

Timeline

System Administrator Intern

Department of Health
01.2020 - 05.2021

B Tech In Information Technology - Information Technology

Durban University of Technologu
01.2019 - 12.2019

Diploma in Information Technology - Information Technology

Durban University of Technology
04.2001 -

Junior Desktop Support Technician

Department of Health
06.202 - Current

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Cyril Thuthukani GoqoINFORMATION TECHNOLOGY