Lesley-Ann Moses
8 Lenie Street, Randhart
Summary
Seasoned Customer Liaison Officer with exceptional interpersonal and communication skills, recognized for reliability, flexibility, and confidence as a team member. Motivated professional with a strong foundation in customer service and administrative support. Demonstrates self-motivation, adaptability, and problem-solving skills to improve team collaboration and client engagement. Committed to creating positive experiences for clients and colleagues alike.
Overview
35
35
years of professional experience
Work History
Personal Assistant to the Chief Executive Officer
First National Bank
07.2005 - Current
- Executed high-level Executive Personal Assistant duties while fulfilling existing responsibilities.
- Handled confidential documents, ensuring privacy and security of sensitive information.
- Maintained well-stocked stationery and office supplies to support operational needs.
- Managed emails and business correspondence on behalf of senior staff members.
- Scheduled appointments and optimized calendars for multiple executives, enhancing workload efficiency.
- Took notes and minutes in meetings for Manager's reference and follow-up.
- Coordinated and booked meetings, conferences, and client appointments for managers.
- Organized filing systems, both digital and physical, to improve document retrieval processes.
Bank Official
First National Bank
10.1994 - Current
- Oversaw portfolio of clients, managing statements, queries, funds transfers, and account monitoring.
- Led call center team to enhance service delivery and client satisfaction.
- Served as personal relationship banker for wealth segment clients, fostering strong client relationships.
- Delivered customer care services as consultant, resolving inquiries effectively.
- Handled switchboard operations for Maboneng and Simunye Provincial Offices efficiently.
- Coordinated Vuka change process for Maboneng Province to facilitate organizational improvements.
- Supported executive assistants with event planning and office functions for Maboneng Provincial Executive.
- Managed boardroom diaries, office expenses, and catering arrangements for meetings and training sessions.
Collections Secretary
Vorster & Le Roux
01.1991 - 09.1994
- Performed general office duties including typing, collections, and banking.
- Took shorthand and minutes.
- Attorneys
Education
Private Secretarial Diploma -
K Secretarial College
01.1991
Matric -
Harold Cressy High School
Cape Town01.1989
Skills
- Customer service and support
- Administrative tasks
- Microsoft Office Suite
- Telephone etiquette
- Self-motivation
- Problem-solving skills
- Team collaboration
- Adaptability
Accomplishments
- Successfully managed a portfolio of high-net-worth clients, ensuring their banking needs were met with exceptional service.
- Recognized for outstanding performance and awarded Employee of the Month on multiple occasions.
Custom Section
- Holds a valid code (08) driving license.
- Married mother of two.
- Completed first aid training.
- Trustworthy, honest, and highly efficient.
Training
- K Secretarial College, 1990-01-01, 1991-12-31, Private Secretarial Diploma
- In-House Training Courses, Microsoft Office, Excel, PowerPoint, Project Management Fundamentals, Fierce Mindfulness Programme
Languages
Afrikaans
Advanced
C1
English
Proficient
C2
Hobbies and interests
- Cricket
- Football
- F1
- Arts and craft
- Swimming
Timeline
Personal Assistant to the Chief Executive Officer
First National Bank
07.2005 - Current
Bank Official
First National Bank
10.1994 - Current
Collections Secretary
Vorster & Le Roux
01.1991 - 09.1994
Private Secretarial Diploma -
K Secretarial College
Matric -
Harold Cressy High School