Lesiba Ngulube
Branch Manager
Pretoria
Summary
Dynamic leader with a proven track record at Sparkling Auto Care Centre, excelling in customer service and branch operations management. Skilled in fostering relationships and driving growth, evidenced by surpassing sales targets and achieving high customer satisfaction ratings. Expert in project management and conflict resolution, adept at motivating teams to exceed objectives.
Overview
12
12
years of professional experience
Work History
Branch Manager
Sparkling Auto Care Centre
03.2023 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Build and maintain relationship's with key stake holders
- Manage all operational aspects of the branch, including banking, administrative tasks, and financial processes to ensure smooth and efficient operations.
- Ensure the branch complies with company policies and industry regulations, maintaining high standards of business practices.
- Represent the branch in community events and initiatives to enhance the brand’s visibility and cultivate a positive local presence.
- Assist with general administrative responsibilities.
- Conduct market research to identify reliable suppliers.
Evaluate and select vendors based on quality, cost, delivery capabilities, and reputation. - Negotiate contracts to obtain the best terms for pricing, quality, and delivery schedules.
- Ensure contracts include important clauses for quality standards, payment terms, and penalties for non-compliance.
- Recruit, train, and mentor employees, setting performance goals and conducting regular performance appraisals.
- Encourage a productive and positive work environment to drive team motivation and meet branch objectives.
Salesperson
Selpal Ltd
04.2021 - 09.2021
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.*Accompany Supplier Representatives daily on designated routes.
- Deal with complaints from retailers and offer excellent service as per company policy
- Collecting funds from retailers and depositing funds into Simba banking account
- Ensuring that Simba suppliers meet set targets
- Assist in invoicing merchants when orders are made
Assistant Branch Manager
Capitec Bank
05.2015 - 06.2018
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Drive branch operational and growth objectives in order to maximise profitability.
- Action co-ordination and ensure efficient functioning of the branch in respect of Capitec banks payment system as well as processes and procedures.
- Take responsibility for the branch in the absence of the branch manager.
Service Consultant
Capitec Bank
01.2013 - 04.2015
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines.
- Assist client in opening accounts.
- Take clients deposit.
- Assist clients with banking transactions.
- Assist clients with loan approvals.
- Provide excellent client service through consultation with clients.
Education
National Diploma Retail Business Management - Retail Management
University Of Johannesburg
Johannesburg 04.2001 -
High School Diploma -
Hoer Skool Piet Potgieter
Mokopane, South Africa 04.2001 -
Skills
Customer Service
Branch Operations Management
Relationship Building
Relationship building and management
Project management
Conflict management
Computer skills
Office administration
Strong communication
Active listening
Problem- solving
Time management
Transferable skills
Interpersonal skills
Accomplishments
Developed a new sales strategy and monitoring templates to assist consultants to increase the number of mobile banking registration and usage.
Managed outside counsel and negotiated/closed major contracts with surrounding businesses to ensure employees bank with Capitec bank.
Provided a superior level of customer relations, promoted the sales and service culture through coaching, guidance and staff motivation.
Increased the revenue growth of the branch through increased loans, internet and mobile banking usage and decreasing clients defaulting on their loans.
Trained and supervised over 20 consultants over a period of 3 years.
Planned, organized and assisted branch manager with executing hiring processes of new service consultants.
Assisted onboarding 12 employees during my time with Capitec bank.
Managed different branches in absence of the Branch manager.
Best performing service consultant for 2013 and 2014 in the Randburg Region
Timeline
Branch Manager
Sparkling Auto Care Centre
03.2023 - Current
Salesperson
Selpal Ltd
04.2021 - 09.2021
Assistant Branch Manager
Capitec Bank
05.2015 - 06.2018
Service Consultant
Capitec Bank
01.2013 - 04.2015
National Diploma Retail Business Management - Retail Management
University Of Johannesburg
04.2001 -
High School Diploma -
Hoer Skool Piet Potgieter
04.2001 -
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