LERATO MATILDA MOTLOU
Midrand
Summary
Solution-oriented and customer-focused telesales and service professional with over 5 years of extensive experience delivering exceptional client support and driving sales growth. Skilled in managing high-volume inbound and outbound calls, building rapport, identifying customer needs, and providing tailored solutions. Proven ability to exceed targets, resolve complex inquiries efficiently, and focus strongly on customer satisfaction. Adept at utilizing CRM systems, handling objections, and closing sales with a consultative approach. Dynamic professional with a strong focus on customer satisfaction and sales performance. Cultivated long-lasting client relationships by actively listening and addressing individual needs. Leveraged communication and negotiation skills to facilitate sales and enhance customer loyalty. Outgoing individual with passion for people and high-quality products. Demonstrates polished presentation, active listening and rapport building skills. Proactive collaborator keen to join ambitious team. Detailed Sales Consultant well-known for providing persuasive product demonstrations and convincing leads to make purchases. Reliable, quick-paced and team-orientated. Dedicated and driven to excel in sales-driven role. Proven track record of enhancing sales processes through strategic thinking and effective communication. Excel at building relationships, analysing data, and identifying opportunities for improvement. Driven by collaborative approach, always ready to support team success and contribute to organisational growth.
Overview
3
3
Languages
2027
2027
years of professional experience
Work History
Consultant - Sales Operations
Vumatel
Johannesburg, South Africa
04.2025 - 07.2026
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Informed customers of promotions and special offers to increase sales and revenue.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Educated customers on how to use products or services by providing demonstrations and presentations.
- Addressed customer queries to provide information regarding product specifications and uses.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
- Provided after-sales support, including troubleshooting and advice, to ensure customer satisfaction and loyalty.
- Handled high-volume telephone calls to address and resolve customer queries.
- Managed returns and exchanges with a focus on retaining customer trust and satisfaction.
- Attended meetings to discuss sales strategies and ways to improve services.
- Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures.
- Processed refunds, exchanges and service requests for customers.
- Registered customer information on database to retain accurate records and enable tracking history.
- Evaluated customer preferences and needs to establish productive and long lasting relationships.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
VEHICLE TRACKING SALES AGENT
Altitude BPO
Midrand
01.2023 - 07.2026
- Contacted pre-qualified leads provided by the company to promote vehicle tracking solutions and close sales.
- Delivered clear and engaging product demonstrations tailored to client needs, emphasizing safety and operational benefits.
- Consistently achieved or exceeded sales targets by converting leads into paying customers.
WIFI & FIBRE CONTRACT SALES AGENT
Mynet Holdings
Centurion
01.2019 - 12.2022
- Engaged with potential clients using company-provided leads to promote fibre connectivity solutions, consistently exceeding sales targets.
- Delivered exceptional customer service by addressing inquiries, explaining product benefits, and ensuring seamless onboarding.
- Collaborated with internal teams to coordinate installations and resolve issues, ensuring client satisfaction and fostering positive long-term relationships.
DEBT COLLECTION AGENT
Zenobia Trading CC
Olifantsfontein
07.2017 - 08.2018
- Contacted individuals and businesses to recover outstanding debts while adhering to legal and ethical collection practices.
- Negotiated payment arrangements to establish feasible payment plans tailored to their financial circumstances.
- Maintained accurate records by documenting all communications and company system updates to ensure transparency and compliance.
- Consistently achieved and exceeded monthly recovery quotas while maintaining a professional and empathetic approach.
FIELD AGENT
Affordable Benefits Company (Clientele)
Morningside
07.2016 - 07.2017
- Approached mall visitors and walk-in customers to inform them about funeral cover options, explaining benefits, coverage details, and costs.
- Successfully converted inquiries into sales by providing personalized recommendations based on individual or family needs.
- Demonstrated a strong understanding of funeral cover products, effectively presenting the options to potential clients and addressing any concerns or queries.
- Consistently met or exceeded sales targets by driving foot traffic, generating interest, and maintaining positive customer interactions.
- Managed the application and enrolment process, ensuring clients completed all necessary paperwork and understood the terms of their coverage.
References
Education
CERTIFICATE IN INTERIOR DESIGNING -
IIE-VEGA School Johannesburg
01-2017
NATIONAL SENIOR CERTIFICATE -
Ingqayizivele Secondary School
01-2015
Skills
- Computer Literacy
- Telephone Etiquette
- Positive Attitude
- Active listening
- Empathy
- Clear & Concise Communication
- Persuasion and Negotiating
- Adaptability & Resilience
- Customer liaison
- Sales techniques
- Target achievement focus
- Salesforce CRM
- Customer support
- Consultative selling
- Issue resolution
Language Skills
English
Zulu
Sotho
Personal Information
- Health Status: Excellent
- Criminal Record: None
Custom
- Reading
- Interior design
- Networking & building relationships
- Technology
Timeline
Consultant - Sales Operations
Vumatel
04.2025 - 07.2026
VEHICLE TRACKING SALES AGENT
Altitude BPO
01.2023 - 07.2026
WIFI & FIBRE CONTRACT SALES AGENT
Mynet Holdings
01.2019 - 12.2022
DEBT COLLECTION AGENT
Zenobia Trading CC
07.2017 - 08.2018
FIELD AGENT
Affordable Benefits Company (Clientele)
07.2016 - 07.2017
References
CERTIFICATE IN INTERIOR DESIGNING -
IIE-VEGA School Johannesburg
NATIONAL SENIOR CERTIFICATE -
Ingqayizivele Secondary School