Kabelo Mokoena
Warden
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures. Dedicated Teller bringing dynamic skills in client oversight, issue resolution, and presentation. Successful juggling multiple tasks and projects simultaneously. Excellent business knowledge within the field. Results-driven individual with comprehensive experience leading and improving industry operations. Uniquely qualified to navigate rigors of latest standards, specifications and protocols for organizational and regulatory needs fulfillment. Lends complex roadmaps and calls-to-action to regularly achieve ambitious objectives. Strategic and known for high productivity and efficiency in task completion. Specialize in business process optimization, risk management, and stakeholder engagement. Excel in problem-solving, communication, and adaptability to ensure successful project outcomes. Navigate complex challenges using analytical skills and collaborative approach to drive organizational improvements. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
5
5
years of professional experience
Work History
Consultant Branch Operations STAND-IN
ABSA BANK
WARDEN
09.2024 - Current
ccountability: Branch Control Effectiveness
- Proactively manage the key General Ledger accounts including the investigation, rectification of unauthorized / incorrect entries and monthly reconciliation.
- Act as the independent control function for all functional and operational mandates and key / pin / access codes in line with Policy.
- Ensure and act as the primary coordinator regarding the execution/implementation of all operational risk and resilience related activities and standard operating procedures within the branch, i.e. Occupational Health and Safety, Business Continuity Management, Security Incident Management Plans, Robbery Contingency Plans, etc.
- Attest to key risk / management controls, via the various systems / platforms i.e. OMS.
- Perform / assist with independent / surprise / regulatory checks across the various key activities (i.e. cash counts, stock checks, etc.).
- Take full responsibility for all assigned tasks related to nominated “champion” and equipment testing / Safe Custody, alarm testing and adhoc functions as required.
- Ensure the branch colleagues are fully aware of all critical communications / policies and procedures published via bulletins, circulars and make sure that they implement/action accordingly.
- Proactively supports the Branch Manager and branch colleagues on fraud / syndicate awareness and loss prevention.
- Monitor trends, identify gaps and provide suggestions/interventions to improve trends on all Fraud and Operational Loss matters.
- Identify and address the overall needs of the branch in terms of improvements that are of priority.
- Ensure all cash management, self-service device controls are implemented and effectively monitored as per Policy and/or standard operating procedure.
- Identify gaps in the skill levels and knowledge areas pertaining to operations, compliance and operational processes and procedures and coach, mentor or train relevant staff to close gaps.
- Continuously evaluate and ensure content of training material/s are accurate and up to date and escalate appropriately if gaps are identified.
- Discuss “common errors” report with branches to ensure shared understanding of shortcomings, collaborate to identify root cause and put plans in place to eradicate errors on a sustainable basis.
- Provide Branch leadership with an update on all identified risks and controls ensuring a level of comfort through effective risk management.
- Conduct Control Effectiveness Assessments (CEA) as required and report on trends, overall status and collaborate with and enable outlet staff to close any gaps identified.
- Facilitate and support corrective actions on Management Assurance Review (and other assurance provider) findings.
- Track, monitor and control the closing of all open CEA and Assurance findings.
Accountability: Branch Operations - Software Releases – Keep abreast of up and coming system enhancements/production fixes, ensure that the quick reference guide is socialized with the colleagues and fully embedded.
- Ensure all branch security requirements are fully functional and coordinate all related support activities and controls, e.g. DVR.
- Align and implement physical security minimum standards as identified by Africa Security.
- Act as the entry point for all 3rd Party Vendors inclusive of tracking and managing of all service calls logged for software and hardware faults (i.e. CRES, IT, Provincial Offices, etc.).
- Ensure that the services provided by internal business units / processing centres / 3rd Party vendors are delivered as per the service level agreements.
- Initiate and implement cost-saving initiatives for example replacing of old equipment, monitoring of the cost of equipment and highlighting to line managers where costs are out of line.
- Validate the legality of all payments and journals by ensuring that the invoices are correct and has been authorised by the stipulated mandated officials.
- Be a Change Agent and ensure old behaviours or practices are replaced and in line with new requirements.
- Drive a culture of proactive risk and compliance management within the branch by clear communication, information sharing sessions and regular monitoring to ensure that the staff understand their responsibilities.
- Support Line Management with coaching of new staff on operational processes, systems, devices, risk and compliance.
- Analyse and monitor the overall risk management process for the branch through proactively identifying and reporting trends, recommending remedial action where appropriate.
- Responsible for reporting risk profile, RCA and actions for escalation to Regional risk forum.
- Ensure a sound risk and control environment is maintained within all SBUs in the branch.
- Create, Maintain user profiles as and when required and ensure alignment to the paper mandate and standard guidelines.
- Enforce and maintain appropriate segregation of duties between roles, functions and system capabilities as part mandate and user access management.
Coordinate and arrange all requests for system access business equipment (e.g. computer, laptop, cellphone, 3G and desk phone) for new recruits and recovery and contract cancellations for employees exiting or moving (where appropriate) within the organization.
- Establish, update and maintain a branch infrastructure record.
- Responsible for the co-ordination and fitting arrangements related to all Corporate Wear activities.
- Manage the stationery supplies and order levels appropriately for the branch and ensure controlled distribution.
- Where applicable, acts as the back up to the Branch Manager in smaller branches.
- Engage and partner with Branch Manager to close any procedural, capacity gaps and/or process/control failures identified in branches.
- Attend morning Imbizo’s, relevant meetings and actively engage on branch operational performance.
- Gather and analyse data, monitor trends and provide advice and/or solutions to Branch Manager.
- Make recommendations to branch/outlet Manager and put plans in place to ensure optimal capacity management and control.
- Act as the branch subject matter expert (SME) on all branch controls and operations by supporting branch management via Colleague coaching.
- Support Business Support team with tracking of system enhancements (new/upgrades) and ensure problems are logged, escalated to the relevant stakeholders and monitored until completion.
- Ensure branch readiness for system upgrades during software release windows
BANK TELLER
ABSA AFRICA
Warden
06.2023 - Current
- Provides account services to customers by receiving deposits and loan payments cashing checks issuing savings withdrawals and recording night and mail deposits
- And Manage Bank treasury system
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Educated customers about different types of banking services available at the branch.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Reconciled cash and checks against computer records at end of shift.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Human Resources intern
SOUTH AFRICAN POLICE SERVICE
Villiers
06.2019 - 04.2020
- The task i was assigned to do was to verify information on leave application form
- Process and finnalise application
- Receive administer and process application for medical boardsdeath boardsalcohol boardsstress and depression boards
- Receive and register disciplinary /grievance enquiries
- Forward the grievance /disciplinary enquiries tothe head of Human resources for further instruction
Education
Bachelor of Commerce - Introduction to Business Management, Digital Transformation, Business Mathematics, Economics 1A, Introduction to Functional Areas of management, Business Communication, Introduction to Financial Accounting, Economics 1B, Management Accounting and Finance 2A, Taxation 2A, Financial Accounting 2A, Business Law, Introduction to Business Ethics, Commerce Law, Financial Accounting 2B, Introduction to Auditing, Financial Accounting management, Accounting and Finance 3A, Taxation 3A, Auditing 3A, Financial Accounting 3B, Management Accounting and Finance 3B, Taxation 3B, Auditing 3B
Mancosa Honoris United universities
Warden, Free State10.2024
Human Resources Management - Human Resources
Mnambithi TVET college
Ladysmith, KwaZulu-Natal12.2018
Skills
- Decision making
- Management of conflict
- Stress tolerance
- Communication
- Manage work
- Computer literacy
- Financial Accounting
- Financial management
- Cash handling and mathematics
- Cash handling
- Processing Transactions
- Technical review
- Client Requirements Assessment
- Reporting writing
- Performance Tracking
- Client Relationships
- Resource Evaluation
- Problem-Solving
- Analysis & Evaluation
- MS Office
Hobbies and Interests
- Reading and Research
- Travelling
- Playing football
References
- Precious Ntohla, Branch Manager, Absa Africa, 058 643 9400, preciousntohla@absa.africa
- M V Ranchu, Supply Chain Management Clerk, South African Police Service, 083 973 9540, RanchuM@saps.gov.za
- P J Sondag, Management Information Officer, South African Police Service, 058 821 3011, SondagP@gmail.com
Personal Information
- Date of Birth: 11/13/97
- Nationality: South African
Languages
zulu
First Language
English
Advanced (C1)
C1
sesotho
Intermediate (B1)
B1
afrikaans
Beginner
A1
Accomplishments
- highest performing student in Entrepreneurship and Business Management N4
Timeline
Consultant Branch Operations STAND-IN
ABSA BANK
09.2024 - Current
BANK TELLER
ABSA AFRICA
06.2023 - Current
Human Resources intern
SOUTH AFRICAN POLICE SERVICE
06.2019 - 04.2020
Bachelor of Commerce - Introduction to Business Management, Digital Transformation, Business Mathematics, Economics 1A, Introduction to Functional Areas of management, Business Communication, Introduction to Financial Accounting, Economics 1B, Management Accounting and Finance 2A, Taxation 2A, Financial Accounting 2A, Business Law, Introduction to Business Ethics, Commerce Law, Financial Accounting 2B, Introduction to Auditing, Financial Accounting management, Accounting and Finance 3A, Taxation 3A, Auditing 3A, Financial Accounting 3B, Management Accounting and Finance 3B, Taxation 3B, Auditing 3B
Mancosa Honoris United universities
Human Resources Management - Human Resources
Mnambithi TVET college
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