Kelebogile Matheatsie

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
• Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
• Always maintained productivity and quality standards
• Responsible for order processing, billing, and porting of all Government Commercial applications, requests and projects for voice and data services on Fixed, Mobile, Fixed Mobile Convergence and Customer Specific Solutions across Business, Corporate and Government segments
• Manage all enquiries, billing disputes and feedback interacting with Customers, Sales, Technical, IT & Credit Management
• Handle and enable customer contractual agreements
• Ensure data integrity on all applicable systems
• Being second in charge of my supervisor as part of development plan
• Handling project from start to finish

Handling Error management system by investigating why certain telephones numbers create unbilled calls/errors and do necessary billing/corrective action to solve the case for example more that 100 cases depending on the scenario

• Demonstrated creativity and resourcefulness through the development of innovative solutions
• Worked effectively in fast-paced environments
• Self-motivated, with a strong sense of personal responsibility
• Proved successful working within tight deadlines and a fast-paced environment
• Assisting call center agents with the queries they cannot resolve while online with customers, dealing with more 15 cases per day
• Dealing with internet escalations from management and other departments
• Training agents on weekly basis on all the problems they are facing while online with customers for example product that we offer, system applications
• Resolving Customers Internet Disputes
• Debiting & crediting customers’ accounts
• Providing Customer Service