Rocco Truter
Senior Support Engineer
Pretoria
Summary
A highly motivated and ambitious individual with a passion for information technology, able to give timely and accurate advice, guidance, support and training to team members and individuals. Always willing to learn, setting high personal goals and aspirations. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently.
Overview
22
22
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Wintel Level 3 Support Engineer
BCX
09.2022 - 12.2023
- Able to prioritize tasks and workloads
- Track record of delivering results with deadlines
- Design technical solutions for clients in the retail space
- Implement solutions for clients in the retail space
- Support hardware and software for multiple clients
- Upgrade hardware and software for multiple client's multiple times
- Implementing new initiatives
- SLA management, ensuring all queries are dealt with within the contractual time specified
Technical Lead
Logicalis SA
03.2020 - 04.2022
- Manage client request, escalations and BAU on a daily basis
- Run Daily checks on all the Team's tickets for Ticket quality, regular updates, and quick progression on aged tickets
- Run weekly Snapshot report for client to feedback on burning issues, stock management, on and off boarding issues a problem
- Order and allocate of all compute Hardware from Laptops and screens to IPads and phones
- KPIs for all staff reporting to me
- Reporting and CMDB Hardware management from Remedy Sales Force
- Arranging setups of client functions for Audio and Video, streaming and Microsoft Teams sessions
- Managing Affiliates in SSA
- Managing all Pernod – Ricard 3rd Parties like BCX, DCX, Integral, Vodacom, IS etc
Wintel Engineer
UCS Solutions
07.2007 - 01.2019
- Technical support on Hardware and Software
- Design technical solutions for clients in the retail space
- Implement solutions for clients in the retail space
- Support hardware and software for multiple clients
- Upgrade hardware and software for multiple client's multiple times
- Implementing new initiatives
- SLA management, ensuring all queries are dealt with within the contractual time specified
- Winner of service excellence award for customer service and going beyond the call of duty
Wintel Engineer
NGS
08.2005 - 07.2007
- Support on Windows servers 2003 – 2008
- Support on Windows desktops XP and Vista
- Support on a range of hardware from Laptops to servers
- SLA management, ensuring all queries are dealt with within the contractual time specified
Desktop Engineer
CIV Group
12.2001 - 07.2005
- Support on Windows servers 2003 – 2008
- Support on Windows desktops XP and Vista
- Support on a range of hardware from Laptops to servers
- SLA management, ensuring all queries are dealt with within the contractual time specified
Education
Matric – Senior Certificate - Afrikaans, English, Math, Science, Biology, Accounting
Wilgers High School
A+ - Desktop Support
Working World Business College
MCSE NT4 - undefined
Working World Business College
NPP, NUTANIX - undefined
Nutanix Online
Mimecast Security - undefined
Mimecast
Hyper V - Virtualization
Torque IT
VCP - VMware
Torque IT
MCSE - Server Engineer
Torque IT
ITIL Foundations - ITIL
ITIL
Skills
- Proven ability to manage through others
- Strong decision making
- Problem-solving skills
- Able to motivate and lead others in a team environment
- Excellent communication skills
- Ability to build rapport and trust quickly
Certification
MCSE 2012 – Server Infrastructure
Accomplishments
Award won 4 times for exceptional customer service.
Affiliations
- BCX
- UCS SOLUTIONS
- LOGICALIS
Product Experience
- VMware
- Windows Server 2003-2019
- Stratus FT software and Stratus Hardware
- Microsoft ISA/Forefront TMG
- Solar Winds
- Nutanix
- Windows XP, 7, 8, 10, 11
- HP, Dell, IBM, Lenovo
Current Study
- Nutanix
- Office 365
- MS Azure
- Azure
Timeline
Wintel Level 3 Support Engineer
BCX
09.2022 - 12.2023
Technical Lead
Logicalis SA
03.2020 - 04.2022
Wintel Engineer
UCS Solutions
07.2007 - 01.2019
Wintel Engineer
NGS
08.2005 - 07.2007
Desktop Engineer
CIV Group
12.2001 - 07.2005
A+ - Desktop Support
Working World Business College
MCSE NT4 - undefined
Working World Business College
NPP, NUTANIX - undefined
Nutanix Online
Mimecast Security - undefined
Mimecast
Hyper V - Virtualization
Torque IT
VCP - VMware
Torque IT
MCSE - Server Engineer
Torque IT
ITIL Foundations - ITIL
ITIL
Matric – Senior Certificate - Afrikaans, English, Math, Science, Biology, Accounting
Wilgers High School
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