BETHUEL PIETER LEEUW
Ops Specialist, Account Support
Roodepoort
Summary
Experienced professional in customer care and billing integrity roles, thriving on challenges and embracing new tasks. Strong customer-centric approach with a focus on client relationships. Multilingual and multicultural skills for effective connections. Ops Specialist: Account Support Consultant with a track record of resolving customer disputes and driving business efficiencies. Eager to contribute expertise to your team.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Revenue Validation - Account Support
BCX
12.2012 - 12.2024
- Facilitated customer workshops to boost satisfaction and retention.
- Offered expert recommendations for efficient billing procedures.
- Resolves customer billing and accounting or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Facilitated collaboration among departments to optimize billing and resolution workflows.
- Maintained customer relationships by visiting on-site and tracking service requirements.
- Facilitated billing, accounting, and invoice dispute resolution for effective account management.
- Managed deliverables and identified opportunities for improvement.
- Responsible for managing all assigned accounts.
- Revenue Assurance - Ensuring all deals won are billed correctly.
- Acted as a customer advocate to resolve inquiries and issues within the designated customer base.
- Organized workshops to strengthen billing integrity and client relations.
Business Systems Analyst ITS
Telkom SA Ltd
09.2009 - 12.2012
- Collaborated cross-functionally to streamline billing processes and solutions.
- Responsible for Analysing application related incidents, requests and problems.
- Verification testing of delivered applications, corrections/ changes and implementation of corrections associated with processes.
- Provide support and assistance to application users.
- Proactive improvement of applications.
- Change agent for supported applications.
- Systems: IPACCMAN, PLSQL, OMS, CRM, SECURE CRT, UNIBASE, CBS, CLEAR SUPPORT, TAGENT, COMPUTER APPLICATION.
Service Rep - Order Processing and Disputes
Telkom SA Ltd
07.1999 - 09.2009
- Managed order processing for customers.
- Coordinated with technical teams to guarantee timely completion of installations.
- Validate the first invoice for accuracy.
- Conducted account reconciliations.
- Oversaw credit management operations.
- Acted as a primary point of contact to address client inquiries and resolve concerns promptly.
Credit Controller/ Debt Collector
VVM Attorneys Inc
02.1998 - 06.1999
- Reconciliation of accounts, Debt Collecting, Customer Liaison
Education
Higher National Certificate - Project Management NQF4
CBM Training
JohannesburgHigher National Certificate - Generic Management NQF5
Peoples Skills
CenturionGrade 12 - Matric
Ennerdale Secondary School
Johannesburg 12.1997
Skills
Analytical
Communicating
Problem Solving
Leadership
Proactive
Customer Focussed
Reliable
Motivated
Takes initiative
Fast Learner and Adaptable
References
Vutomi, Nkuna, vutomi.nkuna@bcx.co.za, 0659992959, BCX
Affiliations
- Jan 2023 - Sep 2024 Centurion
- Member of Employment Equity Forum in BCX
- I am part of the Employment Equity Forum in BCX.
COURSES
- Consumer Protection Act (CPA)
- Managers Competency Workshop - Phase 1 & Phase 2
- Introduction to BCM for Management Level
- Project Management
- Managing Stress in the Workplace
- Fundamentals of an ICT Business
- Fundamentals of Business Operations
- The Blissful Customer
- Customer Care for Performers
- Creating a Conducive Environment
- People Management
- Presentation Skills
- SHE for Managers and Supervisors
- Workforce Planning Environmental Awareness
- Recruitment and Selection
- Employee Relations for Managers
- MS Excel 97 Proficient User
- Business English
- Customer Care Workshop
Timeline
Revenue Validation - Account Support
BCX
12.2012 - 12.2024
Business Systems Analyst ITS
Telkom SA Ltd
09.2009 - 12.2012
Service Rep - Order Processing and Disputes
Telkom SA Ltd
07.1999 - 09.2009
Credit Controller/ Debt Collector
VVM Attorneys Inc
02.1998 - 06.1999
Higher National Certificate - Project Management NQF4
CBM Training
Higher National Certificate - Generic Management NQF5
Peoples Skills
Grade 12 - Matric
Ennerdale Secondary School