Summary
Overview
Work History
Education
Skills
References
Affiliations
COURSES
Timeline
OfficeManager
BETHUEL PIETER LEEUW

BETHUEL PIETER LEEUW

Ops Specialist, Account Support
Roodepoort

Summary

Experienced professional in customer care and billing integrity roles, thriving on challenges and embracing new tasks. Strong customer-centric approach with a focus on client relationships. Multilingual and multicultural skills for effective connections. Ops Specialist: Account Support Consultant with a track record of resolving customer disputes and driving business efficiencies. Eager to contribute expertise to your team.

Overview

25
25
years of professional experience
2
2
years of post-secondary education
5
5
Languages

Work History

Revenue Validation - Account Support

BCX
12.2012 - 12.2024
  • Facilitated customer workshops to boost satisfaction and retention.
  • Offered expert recommendations for efficient billing procedures.
  • Resolves customer billing and accounting or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Facilitated collaboration among departments to optimize billing and resolution workflows.
  • Maintained customer relationships by visiting on-site and tracking service requirements.
  • Facilitated billing, accounting, and invoice dispute resolution for effective account management.
  • Managed deliverables and identified opportunities for improvement.
  • Responsible for managing all assigned accounts.
  • Revenue Assurance - Ensuring all deals won are billed correctly.
  • Acted as a customer advocate to resolve inquiries and issues within the designated customer base.
  • Organized workshops to strengthen billing integrity and client relations.

Business Systems Analyst ITS

Telkom SA Ltd
09.2009 - 12.2012


  • Collaborated cross-functionally to streamline billing processes and solutions.
  • Responsible for Analysing application related incidents, requests and problems.
  • Verification testing of delivered applications, corrections/ changes and implementation of corrections associated with processes.
  • Provide support and assistance to application users.
  • Proactive improvement of applications.
  • Change agent for supported applications.
  • Systems: IPACCMAN, PLSQL, OMS, CRM, SECURE CRT, UNIBASE, CBS, CLEAR SUPPORT, TAGENT, COMPUTER APPLICATION.

Service Rep - Order Processing and Disputes

Telkom SA Ltd
07.1999 - 09.2009
  • Managed order processing for customers.
  • Coordinated with technical teams to guarantee timely completion of installations.
  • Validate the first invoice for accuracy.
  • Conducted account reconciliations.
  • Oversaw credit management operations.
  • Acted as a primary point of contact to address client inquiries and resolve concerns promptly.

Credit Controller/ Debt Collector

VVM Attorneys Inc
02.1998 - 06.1999
  • Reconciliation of accounts, Debt Collecting, Customer Liaison

Education

Higher National Certificate - Project Management NQF4

CBM Training
Johannesburg

Higher National Certificate - Generic Management NQF5

Peoples Skills
Centurion

Grade 12 - Matric

Ennerdale Secondary School
Johannesburg
12.1997

Skills

Analytical

References

Vutomi, Nkuna, vutomi.nkuna@bcx.co.za, 0659992959, BCX

Affiliations

  • Jan 2023 - Sep 2024 Centurion
  • Member of Employment Equity Forum in BCX
  • I am part of the Employment Equity Forum in BCX.

COURSES

  • Consumer Protection Act (CPA)
  • Managers Competency Workshop - Phase 1 & Phase 2
  • Introduction to BCM for Management Level
  • Project Management
  • Managing Stress in the Workplace
  • Fundamentals of an ICT Business
  • Fundamentals of Business Operations
  • The Blissful Customer
  • Customer Care for Performers
  • Creating a Conducive Environment
  • People Management
  • Presentation Skills
  • SHE for Managers and Supervisors
  • Workforce Planning Environmental Awareness
  • Recruitment and Selection
  • Employee Relations for Managers
  • MS Excel 97 Proficient User
  • Business English
  • Customer Care Workshop

Timeline

Revenue Validation - Account Support

BCX
12.2012 - 12.2024

Business Systems Analyst ITS

Telkom SA Ltd
09.2009 - 12.2012

Service Rep - Order Processing and Disputes

Telkom SA Ltd
07.1999 - 09.2009

Credit Controller/ Debt Collector

VVM Attorneys Inc
02.1998 - 06.1999

Higher National Certificate - Project Management NQF4

CBM Training

Higher National Certificate - Generic Management NQF5

Peoples Skills

Grade 12 - Matric

Ennerdale Secondary School

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BETHUEL PIETER LEEUWOps Specialist, Account Support