Keamogetswe Rosemary Letshuti
Customer Service Agent And Administrator
Roodepoort
Summary
Polite and professional Administrator successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
5
5
years of professional experience
Work History
CALL CENTER AGENT
First National Bank
11.2015 - 08.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Responded to customer calls and emails to answer questions about products and services.
ADMINISTRATIVE CLERK
Absa bank
12.2014 - 03.2015
- Observed company guidelines related to data protection and confidentiality to prevent information loss and breaches.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered data into system and updated customer contacts with information to keep records current.
- Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks.
- Created and updated records and files to maintain document compliance.
- Engaged with customers online and attended in-person networking events to drive traffic and increase sales.
Education
Business Administration
PC Training & Business College
Johannesburg, South Africa 04.2001 -
Matric - Grade 12
Motswedi High School
Zeerust, South Africa01.2006
Skills
Report Preparation
Problem-solving
Team player
Work well under pressure
Call center operations
Resolving issues
Data entry
Interpersonal skills
Issue resolution
Call control skills
Goal orientation
Customer service
References
Shimane, Diseko, Manager, SDiseko@fnb.co.za, 0815689853, 0873355005, First National Bank
Timeline
CALL CENTER AGENT
First National Bank
11.2015 - 08.2019
ADMINISTRATIVE CLERK
Absa bank
12.2014 - 03.2015
Business Administration
PC Training & Business College
04.2001 -
Matric - Grade 12
Motswedi High School
Similar Profiles
Prince MasiaPrince Masia
Credit Manager at First National BankCredit Manager at First National Bank
Kellen BothaKellen Botha
Project Coordinator at First National BankProject Coordinator at First National Bank
Bianca MalamboBianca Malambo
Private Banker at First National BankPrivate Banker at First National Bank
Lusanda MnguniLusanda Mnguni
Research Assistant (Freelancer) at Super Lead AdvisoryResearch Assistant (Freelancer) at Super Lead Advisory
Rosta HlapolosaRosta Hlapolosa
Junior Supply Chain Controller at Core Computer BusinessJunior Supply Chain Controller at Core Computer Business