Dynamic Project Coordinator with a proven track record at First National Bank, excelling in project management and problem-solving. Skilled in coordinating cross-functional teams and enhancing operational efficiency. Adept at utilizing JIRA and Confluence, while fostering collaboration and maintaining strong stakeholder relationships. Committed to delivering impactful results and driving process improvements.
Hi, I’m
Kellen Botha
Project Coordinator
Johannesburg
Summary
Overview
6
years of professional experience
Work History
First National BankJohannesburg
Project Coordinator
05.2024 - Current
Job overview
- Helped implement the BDLC framework across projects to ensure smooth operations and compliance with governance and audit standards, working closely with teams to keep everything aligned and well documented.
- Organized Program and PMO SteerCo meetings by setting agendas, sending invites, preparing pre-reads, capturing detailed minutes, and managing follow-ups to ensure clear communication. Also handled logistics such as catering to support seamless meetings.
- Supported the team with timesheet management by assisting timely submissions, training new joiners, and compiling monthly reports to maintain transparency and accuracy.
- Managed the entire Release Communication by sending notifications and reminders, collating release information, sharing post-release updates, and maintaining Jira and Confluence records.
- Produced clear, timely reports tailored to stakeholder needs, including SteerCo packs, weekly reports, and monthly status updates, all accurately maintained in Jira and Confluence.
- Fostered a positive and collaborative team environment by actively participating in team sessions and supporting Project and Programme Managers.
- Built and maintained strong working relationships with internal and external stakeholders, ensuring open communication, managing expectations, and delivering on FirstRand’s partnership promises.
- Took initiative beyond core responsibilities by supporting cross-functional teams, sharing best practices, and contributing to process improvements.
- Coordinated and delivered smaller initiatives by assisting PMO and project managers with Governance and Reporting.
- Managed project onboarding by reviewing Project Initiation Documents (PIDs), following up on missing information and documents. Preparing and setting up Gate sessions and providing feedback of the outcomes to the requestors after the sessions.
- Assisting project managers and team members with access requests and support tickets.
- Maintained JIRA and Confluence platforms by monitoring queues, closing completed projects, archiving documentation, and ensuring all records were up to date and accessible.
- Followed up regularly with project managers to confirm that all project documentation was complete and that initiatives were successfully implemented.
- Assisted in implementing the Key Risk Indicator (KRI) process across all PMOs within our area by supporting the identification, tracking, and reporting of key risks. Collaborated with teams to ensure consistent risk monitoring
First National BankJohannesburg
PMO Incubation Programme
08.2023 - 05.2025
Job overview
- Gained hands-on experience with the BDLC framework and ensured project activities aligned with governance standards.
- Assisted in coordinating Program and PMO SteerCo meetings by preparing agendas, managing invites, capturing minutes, and tracking action items.
- Supported the creation and upkeep of project documentation and basic reporting using tools like JIRA and Confluence.
- Engaged in team workshops and meetings to develop collaboration skills and contribute to a positive team environment.
- Provided administrative support for smaller project tasks, including scheduling sessions and maintaining accurate records.
- Helped with the onboarding process of new projects by reviewing Project Initiation Documents and liaising with internal teams.
- Maintained project management systems by monitoring task queues, updating statuses, and organizing essential documents.
First National BankJohannesburg
Fraud Analyst
05.2021 - 08.2023
Job overview
- Monitored and analyzed card-related transactions in real-time to identify suspicious or unusual activity using internal fraud detection systems and transaction monitoring tools.
- Flagged and escalated transactions and cards exhibiting high-risk patterns or behavior for further investigation.
- Conducted thorough investigations into flagged transactions, including tracing the origin of the transaction, reviewing card usage history, and contacting customers to validate activity.
- Liaised with customers to confirm whether activity was legitimate, ensuring clear and professional communication during sensitive interactions.
- Took decisive action to protect customers by cancelling compromised cards immediately upon confirmation of fraudulent activity.
- Opened and logged fraud cases in accordance with internal protocols to support downstream investigations and potential recoveries.
- Collaborated with internal fraud teams and customer service to ensure timely resolution and enhanced customer protection.
First National BankJohannesburg
Administrator
03.2019 - 04.2021
Job overview
- Quality Assurance
- Assisting internal staff with Common Reporting Standards (CRS) related queries.
- Resolve escalated customer complaints.
- Contact customers to inform and elicit information for compliancy purposes.
- Assisting clients with completing required documents.
- Capture information obtained.
Harambee Youth Employment AcceleratorJohannesburg
Work Readiness Trainee
02.2019 - 03.2019
Job overview
- Customer service, telephone, and email etiquette training.
- Performance in the work environment and personal mastery.
- Conceptual and Analytical thinking training (Coglab)
- Taking part in team projects.
- Effective time management.
- Conflict management.
Education
Faculty Training InstituteSunninghill, South Africa
Certificate from Project Management
04.2001
University Overview
Skills
Project coordination
Accomplishments
Accomplishments
Critical and analytical thinking Certificate Obtained from Harambee
Timeline
Project Coordinator
First National Bank
05.2024 - Current
PMO Incubation Programme
First National Bank
08.2023 - 05.2025
Fraud Analyst
First National Bank
05.2021 - 08.2023
Administrator
First National Bank
03.2019 - 04.2021
Work Readiness Trainee
Harambee Youth Employment Accelerator
02.2019 - 03.2019
Faculty Training Institute
Certificate from Project Management
04.2001
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