Keagan Blackburn
Service Consultant
Johannesburg,Gauteng
Summary
Ambitious male looking to obtain a responsible and challenging position with a progressive team that will further develop skills. A dedicated customer service professional with extensive experience in the finance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Service Consultant
Capitec Bank
Johannesburg & Sasolburg , Gauteng & Free State
05.2018 - Current
- Service consultant for Capitec Bank working with 14 team members responsible for providing excellent client service by fulfilling and exceeding clients expressed need while accurately gathering and capturing client information for loan approvals and had to conduct deposit and enquiry transactions.
- Establish healthy relationships with clients.
- Participating in continuous learning environments by sharing knowledge.
- Attend to clients urgently, effective friendly and professional manner.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Discussed options with clients and determined appropriate plans.
Client Service Champion
Capitec Bank
Johannesburg, GP
03.2018 - 05.2018
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked closely with Management to maintain optimum levels of communication to effectively and efficiently complete projects.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed and implemented performance improvement strategies and plans to promote continuous improvement with 12 team members.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
General Worker
Afriguard Pty Ltd
Johannesburg, GP
02.2018 - 02.2018
- Performed maintenance and assisted management with basic tasks.
- Removed old poles and hardware and replaced with new equipment.
- Carried out day-day-day duties accurately and efficiently.
- Helping erect Radio towers, stables, kennels and classrooms.
- Handling and transporting materials.
Education
Bachelor of Commerce Degree NQF 7 - Business Management
Regent Business School
13 Frost Ave, Sunnyside, Johannesburg, 2092 07.2020 - Current
National Certificate General Management NQF 5 - Management
Capitec Bank
5 Neutron Rd, Techno Park, Stellenbosch, 7600 10.2021 - Current
Agile Banking Professional Program - Finance
Capitec Bank
Randburg, 39 Grove St, Johannesburg, 2194 09.2021 - Current
Skills
Client relationship management
Accomplishments
Certificate - firm foundations
- Consultant skills programme
Certificate - Midvaal Emergency Training centre
-Basic fire extinguisher course .
Performance excellence award - Capitec Bank
- First place with debit orders submitted in sebokeng region
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
National Certificate General Management NQF 5 - Management
Capitec Bank
10.2021 - Current
Agile Banking Professional Program - Finance
Capitec Bank
09.2021 - Current
Bachelor of Commerce Degree NQF 7 - Business Management
Regent Business School
07.2020 - Current
Service Consultant
Capitec Bank
05.2018 - Current
Client Service Champion
Capitec Bank
03.2018 - 05.2018
General Worker
Afriguard Pty Ltd
02.2018 - 02.2018
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