Abigail Ann Kisten
Durban, KwaZulu-Natal
Summary
Innovative and results-driven Service Consultant with proven experience in customer service, client relationship management, and operational support. Skilled in managing service requests, resolving customer concerns, and building long-term client loyalty through exceptional service delivery. Adept at streamlining processes, improving workflow efficiency, and maintaining high productivity in fast-paced, high-pressure environments. Strong administrative, communication, analytical, and problem-solving abilities, with a proactive approach to continuous improvement and delivering positive customer experiences. Recognized for adaptability, professionalism, and the ability to contribute effectively across diverse responsibilities while supporting organizational goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Service Consultant
Capitec Bank
Durban
04.2022 - Current
- Scheduled initial consultations with clients to gather information, identify financial circumstances and preferences.
- Cultivated strong client relationships by assisting with applications and recommending optimal deals.
- Analysed loan structure payments to determine capacity and eligibility of clients.
- Weighed risks and benefits of various products to choose best service for clients.
- Simplified financial information to educate and guide non-technical clients.
- Guided customers in using digital banking tools and services to enhance their banking experience.
- Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.
- Coordinated with professionals to successfully close deals and ensure timely delivery of goods during peak buying periods.
Administrative clerk
Katanya Chetty Attorneys
Durban
08.2016 - 10.2020
- Coordinated communications between departments to schedule meetings and keep company updated on critical matters.
- Monitored office inventory and supplies, promptly ordering low stock and managing client communications by answering phones and corresponding through email.
- Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
- Assisted staff with clerical tasks, contributing to efficient office administration.
- Processed legal documents and ensured timely delivery to clients and courts.
- Supported billing processes by preparing invoices and tracking payments.
Education
Further Education And Training Certificate: Banking - Banking And Finance
Bankseta
01.2025 - 12.2025
Matric Certificate - English, Afrikaans, Maths Literacy, Life Orientation, Dramatic arts, Business Studies, Biology
Montarena Secondary
Durban 01.2010 - 12.2014
Skills
- Customer Data Analysis
- Issue Resolution
- Documentation management
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Multitasking
- Adapts under pressure
- Client relationship management
- Effective communication
- Problem resolution
- Telemarketing expertise
- Negotiation tactics
Languages
English
Proficient
C2
References
- Capitec Bank-Nokwanda Dlomo -+27 71 807 1590
- Katanya Chetty Attorneys-Keleena Munian-+27 76 789 8141
Personal information
- Abigail Ann Kisten
- 05 April 1997
- +27813806982
- abigailkisten@gmail.com
- 2 Road 719 Montford Chatsworth Durban
Timeline
Further Education And Training Certificate: Banking - Banking And Finance
Bankseta
01.2025 - 12.2025
Service Consultant
Capitec Bank
04.2022 - Current
Administrative clerk
Katanya Chetty Attorneys
08.2016 - 10.2020
Matric Certificate - English, Afrikaans, Maths Literacy, Life Orientation, Dramatic arts, Business Studies, Biology
Montarena Secondary
01.2010 - 12.2014