Juanita Greeff
Senior Workshop Administrator
Middelburg
Summary
Experienced Senior Workshop Administrator, Warranty Administrator and Service Advisor committed to exceptional client service and employee growth. Works fast and accurately under pressure with changing workloads.
Team player with passion for helping others.
Excellent multitasking, communication and Time Management skills. Offering 22 years of related experience.
Overview
22
22
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Senior Workshop Administrator
Comotrans / CCT
01.2024 - Current
- Management of opening & closing of job cards.
- Ensuring all parts are booked out (Sage & Evolve)
- Keeping WIP under one week. (Sage & Evolve)
- Keeping costs against fleet as low as possible
- Managing overtime for 25 Employees
- Compiling weekly expense reports and graphs for different workshop area's.
- Compiling all breakdowns and identifying recurring failures.
- Identifying and submitting all AOD costs.
- Invoicing and submitting all third-party costs.
- Submitting any warranty related costs.
- Managing service schedules for approximately 300 vehicle and booking accordingly.
- Managing all OEM related breakdown's.
- Invoice & submitting Insurance related costs.
Warranty Administrator / Service Advisor
Highveld Commercial Vehicles
06.2016 - 12.2023
- Warranty administration for Iveco, FAW and Powerstar, starting from opening the jobcard, pre-authorization, final costing, getting each claim document audit ready before submission, submission and final invoicing of jobcard.
- Checking warranty payment against invoices, supplying allocations to the accounts department, in the event of short payment, weekly re-submission of these short payments
- Service advisor for all Key Customer Accounts and major work that needs to be done in the workshop.
- Preparation of weekly call out documentation for pay out.
- Preparation of monthly overtime documentation for pay out.
- All expanse orders for workshop expenses against relevant nominal codes.
- Doing on the job training for new warranty staff in the group.
- Handling all Sales jobcard relating to Pre-Delivery.
Warranty Administrator / Service Advisor
Truck Centre Middelburg
01.2008 - 05.2016
- Warranty administration for Iveco, FAW and Powerstar, starting from opening the jobcard, pre-authorization, final costing, getting each claim document audit ready before submission, submission and final invoicing of jobcard.
- Checking warranty payment against invoices, supplying allocations to the accounts department, in the event of short payment, weekly re-submission of these short payments
- Service advisor.
- In the last year of employment, handling the stock taking entry into the system.
- Preparation of weekly call out documentation for pay out.
- Preparation of monthly incentive documentation for pay out.
Receptionist / Warranty Administratot
Italian Commercial Vehicles
09.2003 - 12.2007
- I started at the company out of High School.
- From 2003 - 2004 i was receptionist and PA to the Director.
- In 2004, the warranty administration was handed over to me.
- From 2005 - 2007, i was doing warranty administration as well as F & I for the New Vehicle Sales Department.
Education
High School Diploma -
Vredenburg High
Vredenburg, Western Cape 04.2001 - 2002
High School Diploma -
Edenvale Afrikaans High School
Edenvale, Gauteng 04.2001 - 2000
Skills
Basic pastel and automate training
Extensive Pinnacle training
Extensive training on SAPS, TDS and Multicat
Basic Sage training
Extensive trainig on Evolve
Fully Computer Literate
Microsoft word, excel and Powerpoint
Certification
Warranty Administrator of the year 2022 for Top Regional warranty Administration.
Timeline
Senior Workshop Administrator
Comotrans / CCT
01.2024 - Current
Warranty Administrator / Service Advisor
Highveld Commercial Vehicles
06.2016 - 12.2023
Warranty Administrator / Service Advisor
Truck Centre Middelburg
01.2008 - 05.2016
Receptionist / Warranty Administratot
Italian Commercial Vehicles
09.2003 - 12.2007
High School Diploma -
Vredenburg High
04.2001 - 2002
High School Diploma -
Edenvale Afrikaans High School
04.2001 - 2000
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