Jonathan Harold Mandza Tatynene
Cabin Crew
Johannesburg,Gauteng
Summary
Reliable and professional person with dynamic team management skills. Service-orientated with 15 years of flight crew experience. Excellent history of using critical thinking and sound judgment to solve challenges. Focused and astute and fluent in French, Italian, and Spanish.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Cabin Crew Member
South Africa Airways
11.2011 - 03.2020
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Assist non speaking English passengers in French, Italian, and Spanish to facilitate communication and comfortable flight.
Call Center Representative
Sykes Enterprises
08.2010 - 10.2011
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Call Center Representative
Bytes Technology Group
03.2010 - 10.2011
- Improved customer satisfaction by providing timely and efficient resolutions to inquiries.
- Demonstrated adaptability when faced with rapidly changing priorities or challenging situations, ensuring seamless operations at all times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assist French and Italian customers on technical support.
Cabin Crew Member
Phoebus Appolo
01.2009 - 12.2009
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Resolved passenger conflicts and medical emergencies during flights.
Security Officer
Laptop Security
06.2006 - 12.2006
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Crew Scheduler
Air Gabon
06.2002 - 09.2002
- Assisted with recruitment efforts, helping to identify qualified candidates for open positions within the team.
- Increased on-time performance by regularly reviewing and adjusting staffing levels in response to operational needs.
- Streamlined rostering processes, reducing the time spent on manual data entry tasks.
- Managed last-minute schedule changes, minimizing disruptions to both crew members and operations.
- Ensured compliance with labor laws and company policies when creating schedules for team members.
Italian Assistant Teacher
Lycee Leon Mba
03.2001 - 05.2002
- Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
Education
GED -
Future Flyers
Johannesburg, South Africa 04.2001 -
High School Diploma -
Lycee Leon Mba
Gabon 04.2001 -
Skills
Safety awareness
Conflict Mediation
Meetings and presentations
Special Needs Assistance
Emergency Procedures
Multilingual Proficiency
Customer Service
Aviation medicine
Timeline
Cabin Crew Member
South Africa Airways
11.2011 - 03.2020
Call Center Representative
Sykes Enterprises
08.2010 - 10.2011
Call Center Representative
Bytes Technology Group
03.2010 - 10.2011
Cabin Crew Member
Phoebus Appolo
01.2009 - 12.2009
Security Officer
Laptop Security
06.2006 - 12.2006
Crew Scheduler
Air Gabon
06.2002 - 09.2002
GED -
Future Flyers
04.2001 -
High School Diploma -
Lycee Leon Mba
04.2001 -
Italian Assistant Teacher
Lycee Leon Mba
03.2001 - 05.2002