Joan Lydia Gates
Operations Manager, PA, Health & Safety, Facilities Manager
Albertskroon, Johannesburg
Summary
I am a 53 year old, married lady with no children. I have my own car and valid drivers license, am a very hard working person, that works well with anyone, regardless of age, race or sex. Work well in a team or on my own.
Am honest, reliable, loyal and trustworthy and like to take on new challenges. I set goals for myself and always strive to meet them. Am eager to learn and will take on any challenge that can broaden my vision in life and improve myself to be an asset to any company. Always complete every task received.
Am computer literate and worked on different in-house systems and are familiar with Windows, Linux, Microsoft Excel, Microsoft Office, Pastel, Sage, Officina, Cubit, Prospect (CRM), Dear, Xero, Ubuntu, Firefox, etc.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Operations, Facilities, Health & Safety, PA
AZ Trading CC
Fontainebleau, Randburg
8 2022 - Current
- Overall daily run of company with 27 Employees and 3 Branches (JHB, Cape Town & Durban)
- Administration, Accounts, Operations, Sales, Service & Repairs, RT3 Government Tenders, Meetings & Minutes, E-Mail control, Attendance, HR Duties, Logistics, Stores, Stock control, Stock Take, grocery shopping, etc.
- Health & Saftey Control, PPE, Safety File, etc.
- Facilities Control, Repairs & Maintenance
- PA - Booking Meetings, Flights, Appointments, Taking and sending minutes of meetings, etc.
- Checking and assisting with Departmental Weekly and Monthly Reports
Operations Manageress
Garlic Man - Durban
Clairwood, Durban
03.2020 - 07.2022
- Manage all operations and staff from manufacturing, stock rooms, cleaners, admin, logistics, it, orders, purchasing, suppliers, customers, drivers and deliveries, attendance & absenteeism, reports, accounting and invoicing on Sage, disciplinary procedures, with 70 employees
Branch Manageress / National Service Manageress
AZ Trading CC
Northdene, Durban
09.2008 - 02.2020
- Manage national service department & Manage Durban Branch
- Customer liaison via telephone, e-mail & workshop
- Booking calls, capturing data, doing quotes, following up on calls and closing calls
- Ordering spares, receiving, despatch
- Control of spares, equipment, reports, PM Calls
- Agents nationwide, technicians, drivers & vehicles
- National government tenders
- Service Level Agreements
- Admin, invoicing on accounting program (CUBIT), contracts and service calls / reports on service & contracts program
- Mamaging online portals e.g. SAP Ariba - Nedbank / EIS - GSSC Gauteng Health / iSUPPLIER - FNB / CSD - Government Tenders / EPS - Western Cape Tenders, etc.
- Different computer programs and filing (WINDOWS / UBUNTU / LINUX)
- Relieve on switchboard
- Count and balance stock during stock takes & other general office tasks
- Control, manage and balance branch stock, deliveries, installations and training
- Expenses & Petty Cash, Credit Card & Petrol Cards
- Manage employees, attendance registers, duties, etc.
- Attending meetings and taking minutes
Senior Administrator
F & R Phakisa Operations
Krugersdorp
05.2005 - 03.2008
- Manage all assets & Fleet Insurance for all branches i.e. Asset counts and numbering, Spreadsheets with all details (photos, purchase amounts, depreciation, values, etc.), Iinsurance claims, vehicle's license renewals, fines, registrations, FML Vehicles, Proxys, Fuel Masters, etc.
Receptionist, Invoice Clerk and PA
Scancore One
Kew, Johannesburg
04.2004 - 05.2005
- Switchboard, orders, sales, accounts, invoicing, wages, UIF, attending to customers and suppliers
Receptionist & Pre-Admissions Clerk
Milpark Hospital
Milpark, Johannesburg
02.2000 - 03.2004
- Answering telephone calls, attending to customers, patients and visitors, admitting patients to hospital, liaisoning with medical aids,accounts queries & payments, receiving and sending faxes, bed bookings and doctor's rooms, capture ward transfer movements, discharge patients, obtain authorization from medical aids, Health & Safety officer, in charge of mortuary, documents and dealing with porters, switchboard and setting up voicemails, sending and receiving of e-mails, doctor's receptionist at Sessional Rooms, assisting and standing in for external PRO
Special Clearance Check Clerk
Standard Bank Troye OPC
Johannesburg
10.1997 - 02.2000
- On-line capturing of queries, telexes, Speac capturing, Cables: Inward & Outward, salaries, special clearances, liaison, switchboard, faxes
Branch Manageress
Ackermans
Northgate, Brixton, Fourways, Newcastle, Bloemfontein
03.1994 - 09.1997
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Branch Manageress
Pret Fun Clothing
Johannesburg, Randburg
02.1989 - 02.1994
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Registered Nurse Assistant
Johannesburg General Hospital
Johannesburg
11.1988 - 01.1989
- Assisted with complex procedures under the guidance of experienced nursing staff, expanding practical skill set while ensuring patient safety at all times.
- Demonstrated excellent interpersonal skills when communicating with patients from diverse backgrounds, promoting an inclusive healthcare experience.
- Assisted in the admission and discharge process, ensuring a smooth transition for patients and their families.
- Managed time effectively by prioritizing tasks according to urgency while maintaining high levels of efficiency throughout shifts.
- Reduced risk of infections through diligent monitoring of vital signs and strict adherence to infection control protocols.
- Improved patient care by consistently updating and maintaining accurate medical records.
- Supported nurses by performing routine tasks, such as administering medications, collecting specimens, and changing dressings.
- Promoted patient safety by promptly reporting any changes in condition or concerns to supervising nurse or physician.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Education
Standard 8 (Grade 10) - High School
High School Die Burger
De La Rey, Johannesburg 04.2001 -
Skills
Calendar Management
Strong Communication Skills
Administrative Support
Multitasking and Organization
Report Writing
Expense Management
Professional and mature
Advanced computer skills
Spreadsheet Management
Identity
710106 0024 08 9
Contactnumbers
- 082 903 5672
- 082 095 3210
Health
Excellent
Criminalrecords
None
Personal Information
- Date of Birth: 01/06/71
- Gender: Female
- Nationality: South African
- Driving License: Code 8 (B)
- Marital Status: Married
- Religion: Christian
Additionalinformation
Age: 53, Married, No criminal record, Own car - valid license, Hard working, Works well as part of a team or alone, Honest, Reliable, Loyal, Trustworthy, Eager and willing to learn.
Timeline
Operations Manageress
Garlic Man - Durban
03.2020 - 07.2022
Branch Manageress / National Service Manageress
AZ Trading CC
09.2008 - 02.2020
Senior Administrator
F & R Phakisa Operations
05.2005 - 03.2008
Receptionist, Invoice Clerk and PA
Scancore One
04.2004 - 05.2005
Standard 8 (Grade 10) - High School
High School Die Burger
04.2001 -
Receptionist & Pre-Admissions Clerk
Milpark Hospital
02.2000 - 03.2004
Special Clearance Check Clerk
Standard Bank Troye OPC
10.1997 - 02.2000
Branch Manageress
Ackermans
03.1994 - 09.1997
Branch Manageress
Pret Fun Clothing
02.1989 - 02.1994
Registered Nurse Assistant
Johannesburg General Hospital
11.1988 - 01.1989
Operations, Facilities, Health & Safety, PA
AZ Trading CC
8 2022 - Current
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