BUSISIWE SITHOLE

*Developed and implemented 3 core HR policies, improving compliance, transparency, and governance.
• Reduced absenteeism by 3% through effective leave policy and awareness training.
• Rebuilt trust between staff and supervisors, reflected in 70% improvement in feedback on communication and accountability.
• Rolled out training programs reaching 95% of staff, strengthening capacity in First Aid, compliance, and operational safety.
• Created comprehensive job descriptions for all roles, supporting performance management, onboarding, and job clarity.
• Designed and aligned WSP and ATR, securing compliance with Skills Development legislation.
• Initiated engagements with system providers (Sage, Payscales) to introduce HRIS/payroll solutions and digitize manual processes.
• Improved internal HR communication through regular updates, staff sessions, and accessible HR tools.
• Led monthly HR compliance checks to prepare for internal audits and labor inspections.
• Supported supervisors in managing minor disciplinary matters and coaching, improving disciplinary turnaround time and staff morale.
• Initiated manual employee record digitization, laying groundwork for streamlined HR records and reporting.
• Conducted risk assessments and updated Risk Register, contributing to institutional resilience.

• Coordinated staff training and sent 7 Staff members and improved compliance with health and safety regulations by 7%

- Overseeing the daily operations of Getco.

- Establishing operational strategies that align with Getco’s mission of promoting sustainability and innovation in e-waste management.

- Lead initiatives to reach out to various companies and organizations to request equipment that has reached its lifespan, and outdated equipment for recycling.

- Stakeholder management with other Producers, Responsibility Organisations (PROs), and Extend Producer Responsibility (EPRs).

- Optimizing resource allocation.

Ensuring Getco's vision for sustainable e-waste management is effectively communicated and executed.

- Managing supply chain processes.

- Ensuring compliance with environmental regulations,

- Leading initiatives to enhance efficiency and performance across all departments.

• Ensured regulatory compliance across all departments through diligent monitoring of policies, procedures, documentation requirements.
• Collaborated with other department heads to ensure smooth functioning of organizational activities.
• Successfully project-managed the bursary administration process, overseeing applications, and ensuring adherence to compliance criteria.
• Allocated and managed a budget of over R375 million, distributing and reporting monthly to support financial compliance.
• Coordinated the creation of open orders and the processing of bursary payments EIS registration for 54 accredited higher education institutions.
• Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members through weekly meetings.
• Optimized team productivity by providing ongoing training and support for staff members.
• Enhanced communication within the organization through regular interdepartmental meetings and updates.
• Advanced professional development opportunities for staff members through targeted training programs designed to build skills essential for success in their roles.
• Drove innovation in service delivery models by researching industry best practices and incorporating new ideas into the organization''s approach.
• Prepared and submitted accurate, timely management and financial reports and project budgets in Microsoft Excell
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Monitored key business risks and established risk management procedures.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Improved safety procedures to create safe working conditions for workers.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
• Improved marketing to attract new customers and promote business.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Organized professional development programs for staff, leading to improved performance and skill sets.

• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed R300 million monthly budget and oversaw student funding allocations per institutional and donor criteria.
• Engaged with stakeholders, including NSFAS and other funders about applications and fund distribution.
• Developed and maintained departmental policies.
• Managed and monitored the Student Management System to enhance operational efficiency.
• Spearheaded team development, for a team of 19 members.
• Controlled costs to keep business operating within budget and increase profits.
• Cross-trained existing employees to maximize team agility and performance.
• Managed and motivated employees to be productive and engaged in work.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

• Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees.
• Analyzed data from various sources to identify trends and areas for improvement in organizational performance.
• Represented company at internal and external forums and committees for effective corporate communication and collaboration.
• Ensured compliance with company policies and government regulations through rigorous monitoring of processes and procedures.
• Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.
• Streamlined office processes by implementing new administrative procedures and tools, enhancing efficiency and productivity.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Oversaw funding administration for undergraduate and postgraduate students and managed a R102 million budget, including NSFAS funding.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Team leader with ITS for the Student System creation and management.

• Created, prepared, and delivered reports to various departments.
• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Updated reports, managed accounts, and generated reports for company database.
• Improved communication within the organization through regular updates on policies, procedures, and key events.