Jelicoe Musa Shikwambana
Gauteng
Summary
Strategic IT Executive with over 10 years of experience in aligning IT strategies with corporate objectives to enhance operational efficiency. Proven ability to drive technology adoption and business growth through innovative digital solutions. Expertise in digital strategy, IT governance, and change management, fostering a culture focused on digital transformation.
Overview
18
18
years of professional experience
Work History
Head: Shared Services Technology
African Bank
03.2019 - Current
- Provided strategic leadership for digital transformation and ICT, fostering technology innovation and operational excellence.
- Defined and executed digital strategies aligned with organisational objectives to support business growth.
- Led cross-functional teams to deliver complex transformation initiatives while optimizing technology platforms.
- Oversaw ICT governance, risk management, and compliance, ensuring data security and regulatory adherence.
- Directed technology integration for two recent acquisitions to streamline operations.
- Unified telephony systems across bank branches to enhance communication efficiency.
- Internalized development of customer survey tool, improving overall customer experience.
- Reorganized IT production support methodology to enhance service delivery and responsiveness.
Lecturer of Business Administration (Part-Time)
Henley Business School
08.2024 - Current
- Design and deliver advanced postgraduate courses in Big Data and Artificial Intelligence
- Shape the next generation of technology leaders through innovative, industry-relevant curricula
- Integrate the latest trends in data analytics, machine learning, and AI into coursework
- Mentor and inspire students to excel in complex, real-world problem-solving
- Foster strategic thinking and digital innovation among postgraduate learners
- Collaborate with academic and industry partners to ensure course relevance and impact
- Contribute to thought leadership in emerging technologies within the academic community
Development Manager
African Bank
02.2017 - 02.2019
- Spearheaded process improvements that achieved 10% reduction in development costs.
- Supervised development activities of 10+ software engineers, providing technical direction.
- Managed software development lifecycle across multiple teams for timely, quality product delivery.
- Oversaw implementation of new software technologies to enhance development efficiency.
- Collaborated with stakeholders to define product requirements and ensure satisfaction.
- Established strong professional relationships with vendors and clients to foster collaboration.
- Assisted in software application and system design and architecture.
- Resolved software development issues promptly and cost-effectively.
Senior Manager: IT Production
Liquid telecom (Neotel)
01.2016 - 01.2017
- Served as single point of contact for IT Service Management processes, implementing process changes and managing performance.
- Investigated and coordinated resolution of complex incidents beyond application support capabilities.
- Proactively addressed root causes of recurring issues by reviewing problem trends.
- Coordinated all change management functions within IT department to enhance operational efficiency.
- Monitored and optimized production system performance to ensure reliability and availability.
- Oversaw daily production support activities, including preventive maintenance and root cause analysis.
- Managed vendor relationships, administering and reporting on vendor and client SLAs effectively.
- Collaborated with project teams to ensure seamless transition of new systems into production support.
Development Manager
African Bank
02.2012 - 12.2015
- Spearheaded process improvements and optimizations across multiple teams.
- Supervised development efforts of 10+ software engineers, providing technical direction.
- Managed software development lifecycle to ensure timely delivery of quality products.
- Oversaw implementation of new software technologies to enhance development efficiency.
- Collaborated with stakeholders to define product requirements and ensure satisfaction.
- Established strong professional relationships with vendors and clients to foster collaboration.
- Assisted in design and architecture of software applications and systems.
- Resolved software development issues efficiently and cost-effectively.
Application Developer (RPG)
Momentum Metropolitan
05.2010 - 01.2012
- Developed and maintained software solutions adhering to coding standards and industry best practices.
- Collaborated with developers and stakeholders to ensure successful project completion.
- Implemented innovative software solutions that enhanced system performance and reliability.
- Created software solutions compliant with industry standards to meet regulatory requirements.
- Assisted in debugging and troubleshooting existing applications to improve functionality.
Application Developer (RPG)
WBHO Construction
07.2009 - 04.2010
- Developed and maintained software solutions adhering to coding standards and best practices.
- Collaborated with developers and stakeholders to ensure project success.
- Implemented solutions enhancing system performance and reliability.
- Created software solutions compliant with industry standards.
- Assisted in debugging and troubleshooting of existing applications.
Analyst Developer (RPG)
SSP Africa
05.2008 - 06.2009
- Developed and maintained software solutions adhering to coding standards and best practices.
- Collaborated with developers and stakeholders to ensure project success.
- Implemented solutions enhancing system performance and reliability.
- Created software solutions compliant with industry standards.
- Assisted in debugging and troubleshooting of existing applications.
Junior Developer (RPG)
Telesure Technology Services
04.2007 - 04.2008
- Developed and maintained software solutions adhering to coding standards and best practices.
- Collaborated with developers and stakeholders to ensure project success.
- Implemented solutions enhancing system performance and reliability.
- Created software solutions compliant with industry standards.
- Assisted in debugging and troubleshooting of existing applications.
Education
Postgraduate Diploma in Management Practice - Business Administration and Management
Henley Business School
South Africa01.2022
Programme for Management Development - Business Administration and Management
Gordon Institute of Business Science (Gibs)
South Africa01.2018
Higher Certificate in Management Development - Business Administration and Management
Milpark Business School
South Africa01.2015
Nat. Diploma in Comprehensive Programming - Computer and Information Sciences
Computer Training Institute (CTI)
International01.2006
Skills
- Strategic thinking
- Problem solving
- Team leadership
- Performance optimization
- Change management
- Customer experience
- Cross-functional collaboration
- Vendor management
- Problem-solving
- Leadership
- Decision-making
- Risk management
- Software development
- Agile methodology
- Project management
Timeline
Lecturer of Business Administration (Part-Time)
Henley Business School
08.2024 - Current
Head: Shared Services Technology
African Bank
03.2019 - Current
Development Manager
African Bank
02.2017 - 02.2019
Senior Manager: IT Production
Liquid telecom (Neotel)
01.2016 - 01.2017
Development Manager
African Bank
02.2012 - 12.2015
Application Developer (RPG)
Momentum Metropolitan
05.2010 - 01.2012
Application Developer (RPG)
WBHO Construction
07.2009 - 04.2010
Analyst Developer (RPG)
SSP Africa
05.2008 - 06.2009
Junior Developer (RPG)
Telesure Technology Services
04.2007 - 04.2008
Postgraduate Diploma in Management Practice - Business Administration and Management
Henley Business School
Programme for Management Development - Business Administration and Management
Gordon Institute of Business Science (Gibs)
Higher Certificate in Management Development - Business Administration and Management
Milpark Business School
Nat. Diploma in Comprehensive Programming - Computer and Information Sciences
Computer Training Institute (CTI)
Similar Profiles
ABEDNIGO BILAABEDNIGO BILA
Branch Supervisor at African BankBranch Supervisor at African Bank
Khomotso Nancy RadingwanaKhomotso Nancy Radingwana
Validation Assessor at African BankValidation Assessor at African Bank
Duncan MnisiDuncan Mnisi
GM : Consumer Value Proposition & CX at African BankGM : Consumer Value Proposition & CX at African Bank
Liam JonesLiam Jones
Pet Sitter at Family BusinessPet Sitter at Family Business
Mikaela Van Der HaarMikaela Van Der Haar
Waitress / Server at CosmopolitanWaitress / Server at Cosmopolitan