Thato Boniface Moseki

• Logging of change requests and operational incidents for the Credit Card Ops team, and monitor and report on progress throughout entire process when the Testing Assistant is not in.

• Work with the Credit Card Business and Systems Administrator in analysis of production system.

• Create Test packs before any code releases for changes allocated to me (To make testing easier and to make it easier for other departments to understand what was tested).

• Test changes allocated to me in time before the cut-off date and time. • Test system defects and systems enhancements

• Once a system change has been authorized and programmed, all the relevant transaction types for all products must be tested on the test system

• Once tested, relevant findings must be updated on the internal system within specified turnaround times

• The change may require re-testing to ensure all scenarios are working as required by the Operations team, more frequent code updates occur on the live system and system integrity is maintained

• All testing should be documented and saved in an organized manner

• Make recommendations on improving/enhancing our testing capabilities

• Monitoring and reporting on test activities on a project

• creating and implementing test plans

• design of suitable test strategy

• Test system defects and systems enhancements

• Log all defects found when testing on QC system

• Test all compliance changes before changes are implemented to UAT

• Make sure that there are no showstoppers before changes are moved to UAT

• Test all changes allocated to you within development lifecycle

• Logging of change requests and operational incidents for the Credit Card Ops team, and monitor and report on progress throughout entire process when the Testing Assistant is not in.

• Work with the Credit Card Business and Systems Administrator in analysis of production system.

• Create Test packs before any code releases for changes allocated to me (To make testing easier and to make it easier for other departments to understand what was tested).

• Test changes allocated to me in time before the cut-off date and time. • Test system defects and systems enhancements

•Logging of change requests and operational incidents for the Credit Card Ops team and monitor and report on progress throughout entire process.

• Ensuring that the requirement is fully understand before logging the final change, in order to adequately explain the requirement to colleagues in other departments during the daily software meeting, and in order to motivate change to key signatories in other departments.

• Ensuring changes are logged in a professional, concise and clear manner, with as little delay as possible.

• Ensuring that the urgency level and time frame of delivery for of each change is understood, in order to negotiate for a suitable, deploy dates with the IT department.

• Support Credit Card Tester in testing of changes during test cycles where required.

• Unit testing, report writing, or analysis of outputs of existing test scripts. Regression testing and Support Credit Card Business and Systems Systems Administrator in analysis of production system.

Processing documentation that is received from external parties onto the internal systems

• Debt review and administration,

• Invoices,

• Refund requests,

• Sequestration documentation,

• Document scanning onto Sybrin.

• Quality control.

• Validating the processed against the original documentation,

• Ensuring adherence to the standard operating procedure.

• System enhancement pre and post implementation testing and taking screen-prints to developers

• Book management.

• Ensure accuracy of allocated accounts and balances,

• Account adjustments,

• Balance write-offs,

• Arrears reason code management,

• Balance disputes,

• Refunds requests and investigations

• Establishing suitable relationships third parties and customers regarding; book management, collections, negotiations, sequestrations, oppositions, and queries.

• Ensuring adherence to the department and bank’s policies and procedures. Treating customers’ detail with confidentiality and sensitivity. Capturing and reviewing received proposals from debt counsellors and court applications and orders.

• Monitoring ageing from work lists. Resolving queries from attorneys and/or debt counsellors.

• Managing the appropriate flagging of individual loans. Reviewing and auditing recommendations and determinations submitted by debt counselors