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Matlou Pretty Hlabiwa
Quality Analyst
Rembrandt Park
Summary
Detail-oriented and driven financial professional with over 9 years of progressive experience in banking, quality analysis, and client services. Currently completing NQF Level 7 in Financial Markets, with a solid foundation in investment principles, compliance, and market analysis. Known for strong interpersonal and analytical skills, with a proven track record in coaching, evaluating performance, and ensuring regulatory adherence. Eager to transition into an Investment Analyst role to apply a passion for markets, data analysis, and economic research.
Overview
13
13
years of professional experience
2030
2030
years of post-secondary education
5
5
Languages
Work History
Quality Analyst
AFRICAN BANK
01.2016 - Current
- Company Overview: Johannesburg, South Africa
- Perform call evaluations and analyze client experience (CEX) to ensure compliance and service excellence.
- Use CallMiner voice analytics to extract performance data and identify improvement areas.
- Compile detailed quality reports and analyze consultant KRAs for performance reviews.
- Coach frontline consultants, identifying training needs and delivering skill-building sessions.
- Contribute to operational improvements through insight-driven feedback and reporting.
- Johannesburg, South Africa
Collections Consultant
AFRICAN BANK
01.2014 - 01.2015
- Company Overview: Johannesburg, South Africa
- Conducted collections on overdue personal loans and credit card accounts.
- Performed tracing of defaulting clients and negotiated suitable payment arrangements.
- Johannesburg, South Africa
HR Learnership Assistant
AFRICAN BANK
01.2013 - 01.2014
- Company Overview: Johannesburg, South Africa
- Supported recruitment, onboarding, and learner administration processes.
- Maintained accurate registers, databases, and handled booking logistics.
- Facilitated engagement with service providers and supported interview logistics.
- Johannesburg, South Africa
Product Promoter (Contract)
Isilumko Staffing
12.2012 - 12.2012
- Promote 8ta mobile network at CNA stores during peak holiday season through direct marketing.
Education
NQF Level 7 - Financial Markets Practitioner
The Facilitation Workshops
NQF Level 6 - Financial Markets and Instruments
The Facilitation Workshops
Short-Term Insurance Level 5 - undefined
Graduate Institute of Financial Sciences
01.2021 - 12.2021
National Certificate in Banking - undefined
Milpark Business School
01.2013 - 12.2014
National Senior Certificate - Matric
Minerva Secondary School
01.2010 - 12.2010
Skills
- Investment Analysis & Research
- Financial Markets & Instruments
- Client Relationship Management
- Compliance & Risk Monitoring
- Reporting & Data Analytics
- Quality Assurance
- CallMiner Voice Analytics
- Coaching & Team Development
- CallMiner (Voice Analytics)
- Microsoft Excel (Intermediate)
- MS Office Suite
- CRM Systems
- Basic Data Analytics Tools
Websites
Disclaimer
I, Matlou Pretty Hlabiwa, declare that the information provided above is true and correct to the best of my knowledge.
Affiliations
Church member to International Pentecost Holiness Church
Interests
Cooking
Timeline
Short-Term Insurance Level 5 - undefined
Graduate Institute of Financial Sciences
01.2021 - 12.2021
Quality Analyst
AFRICAN BANK
01.2016 - Current
Collections Consultant
AFRICAN BANK
01.2014 - 01.2015
HR Learnership Assistant
AFRICAN BANK
01.2013 - 01.2014
National Certificate in Banking - undefined
Milpark Business School
01.2013 - 12.2014
Product Promoter (Contract)
Isilumko Staffing
12.2012 - 12.2012
National Senior Certificate - Matric
Minerva Secondary School
01.2010 - 12.2010
NQF Level 6 - Financial Markets and Instruments
The Facilitation Workshops
NQF Level 7 - Financial Markets Practitioner
The Facilitation Workshops
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