Jamilla Jacobs
Operations Manager
Pretoria
Summary
Experienced Operations Manager with a proven track record in human resources, compliance, and project monitoring and evaluation. Strong leadership, strategic thinking, and project management skills drive organizational efficiency and effectiveness. Expertise in financial management, people management, and stakeholder relations fosters teamwork, cultivates high-performance cultures, and implements innovative solutions aligned with organizational goals. Committed to continuous improvement, optimizing resource utilization, ensuring compliance, and maintaining seamless interdepartmental collaboration while upholding fiscal responsibility.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
Work History
Operations Manager
South African Creative Industries Incubator
Pretoria
10.2017 - Current
- As Operations Manager, I develop and implement operational strategies that streamline efficiency and support business growth
- Lead cross-functional teams to improve communication and collaboration while ensuring adherence to governance, compliance, and fiscal responsibility
- Spearhead company-wide operational strategies to enhance business growth
- Oversee operational activities, ensuring alignment with company objectives
- Develop and implement systems and processes for optimal performance
- Collaborate with various teams to ensure seamless communication and coordination
- Monitor and analyse KPIs, identifying areas for improvement
- Maintain high standards through enforcing of company policies and procedures
- Implement policies to reduce costs and improve efficiency
- Provide financial reports and dashboards to support management decisions
- Foster strong stakeholder relationships and ensure customer satisfaction
- Lead human resources initiatives to drive high-performance culture and collaboration
- Oversee incubation logistics, administration, and trainee management
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
Event Co-Ordinator
One18twenty2
Gauteng
01.2019 - 12.2023
- Manage mental health and wellness events for the 'FreeYourMind' initiative, organizing workshops and seminars to raise mental health awareness
- Responsibilities include:
- Conceptualizing, planning, and executing impactful mental health events
- Collaborating with professionals in mental health and well-being
- Managing event logistics, budgets, and timelines
- Fostering partnerships with community organizations and stakeholders
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout all event planning process.
Sales Administrator
MiTek Industries
Midrand
10.2014 - 04.2017
- Previously worked as a Sales Administrator at MiTek Industries, where I provided administrative support to the sales team
- Supported the sales team by handling order processing, customer service, and sales data analysis
- Processed orders, generated quotes, and coordinated shipments
- Managed customer inquiries and resolved issues promptly
- Prepared sales reports and analyse trends to identify growth opportunities
- Collaborated with teams to ensure smooth order fulfilment and client satisfaction
- Assisted in developing marketing and sales materials
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
Key Accounts Administrator
Pack n Stack National
Pretoria
09.2012 - 08.2014
- In this role, I managed key client accounts, offering administrative support to ensure efficient service delivery
- Built and maintained relationships with key clients
- Coordinated order processing and shipment logistics
- Managed customer inquiries and resolved issues efficiently
- Prepared sales reports to track trends and opportunities for growth
- Collaborated with cross-functional teams to ensure smooth service delivery
- Maintained accurate records of all transactions, ensuring compliance with company guidelines and local regulations.
- Enhanced financial accuracy by streamlining the accounts payable and receivable processes.
Branch Administrative Manager
Shoprite Holdings PTY Ltd (Checkers and Checkers Hyper Division)
Pretoria
02.2009 - 10.2011
- Managed branch administrative functions, including financial management, compliance, and human resources support
- Managed payroll, accounts payable, and receivable
- Ensured compliance with company policies and risk management protocols
- Played a key role in optimizing inventory management and supplier coordination
- Supported recruitment and employee relations, enhancing team morale
- Delivered training and development initiatives to improve performance
- Reduced operational costs by negotiating with vendors for lower prices on office supplies and services.
- Acted as liaison between the branch office and corporate headquarters, facilitating clear communication channels regarding policies, procedures, and updates from other departments or divisions within the organization.
Education
Diploma - Business Management
Boston City College
Pretoria 02.2020 - 06.2024
Matric - Matric
Eersterust Secondary School
Pretoria 01.2002 - 12.2007
Skills
Strategy and Systems Development
References
References available on request.
Extracurricular Activities
Event Co-Ordinator, One18twenty2, 01/01/19, Present, Conceptualizing, planning, and executing impactful mental health events., Collaborating with professionals in mental health and well-being., Managing event logistics, budgets, and timelines., Fostering partnerships with community organizations and stakeholders.
Personal Information
- Place of Birth: Pretoria
- Nationality: South Africa
- Driving License: Code 8
Timeline
Diploma - Business Management
Boston City College
02.2020 - 06.2024
Event Co-Ordinator
One18twenty2
01.2019 - 12.2023
Operations Manager
South African Creative Industries Incubator
10.2017 - Current
Sales Administrator
MiTek Industries
10.2014 - 04.2017
Key Accounts Administrator
Pack n Stack National
09.2012 - 08.2014
Branch Administrative Manager
Shoprite Holdings PTY Ltd (Checkers and Checkers Hyper Division)
02.2009 - 10.2011
Matric - Matric
Eersterust Secondary School
01.2002 - 12.2007
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