Bongani Mthombeni
Customer Care Representative
KwaMhlanga
Summary
I have extensive experience in customer service, particularly in managing travel bookings, handling client inquiries, and resolving any issues that arise. I've worked with both domestic and international clients, helping them plan and adjust their reservations, while also promoting travel-related products. My experience in processing payments, refunds, and managing booking systems like Room Seeker has honed my attention to detail and efficiency. Additionally, my time in customer care has strengthened my ability to handle feedback and complaints promptly, ensuring client satisfaction. These skills position me to thrive as a travel agent, delivering exceptional service and personalized travel experiences.
Overview
2
2
years of professional experience
Work History
Tourism Marketing Customer Care Services Intern
South African Biodiversity Institute stationed at the South African National Parks.
03.2023 - Current
- Customer care services encompass a wide range of duties aimed at ensuring customer satisfaction and fostering positive relationships between the company and its clients responding to Inquiries, handling complaints, providing technical support, educating customers, collecting feedback and building relationships.
- Supported customer service improvements with detailed feedback analysis.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Bachelor of Commerce in Tourism Management, Introduction to Tourism, Tourism Economics, Tourism Marketing, Tourism Policy and Planning, Hospitality Management, Event Management, Sustainable Tourism Development, Cultural Heritage Tourism, Tourism Law and Ethics - Tourism Management
University of Venda, Thohoyandou
Thohoyandou South Africa 01.2018 - 2021.12
Basic Information System Certificate, A programme that provides foundational knowledge and skills in information technology and computer systems. It's designed for individuals who want to gain a basic understanding of information systems to either kickstart their career in the IT field or to enhance their proficiency in using technology. - undefined
University of Venda, Thohoyandou
07.2019 - 2019.12
National Senior Certificate - undefined
Senzangakhona Secondary School, KwaMhlanga
01.2013 - 2017.11
Skills
Customer Service
Data Interpretation
Telephone Etiquette
Good at Multitasking
Attention to Detail
Teamwork and Collaboration
Administrative skills
Customer Relation Management (CRM) Knowledge
Customer Service
Personal Information
- Date of Birth: 07/07/99
- Gender: Male
- Nationality: South African
References
- Kanyisa James, South African National Parks Customer Care Supervisor, 0832523002, kanyisa.james@sanparks.org
- Neleni Ndala, South African National Parks Sales Supervisor , 0792251175, neleni.ndala@sanparks.org
- Karabo Moshoete, South African National Parks, Senior Manager Tourism Standards, 082 449 4442, karabo.moshoete@sanparks.org
Timeline
Tourism Marketing Customer Care Services Intern
South African Biodiversity Institute stationed at the South African National Parks.
03.2023 - Current
Basic Information System Certificate, A programme that provides foundational knowledge and skills in information technology and computer systems. It's designed for individuals who want to gain a basic understanding of information systems to either kickstart their career in the IT field or to enhance their proficiency in using technology. - undefined
University of Venda, Thohoyandou
07.2019 - 2019.12
Bachelor of Commerce in Tourism Management, Introduction to Tourism, Tourism Economics, Tourism Marketing, Tourism Policy and Planning, Hospitality Management, Event Management, Sustainable Tourism Development, Cultural Heritage Tourism, Tourism Law and Ethics - Tourism Management
University of Venda, Thohoyandou
01.2018 - 2021.12
National Senior Certificate - undefined
Senzangakhona Secondary School, KwaMhlanga
01.2013 - 2017.11
Similar Profiles
RELEBOHILE LESUTHU-NTOYIRELEBOHILE LESUTHU-NTOYI
Zoological Systematics Intern at South African National Biodiversity InstituteZoological Systematics Intern at South African National Biodiversity Institute
Rebaone Peculiah MetsingRebaone Peculiah Metsing
Environmental Science and Education Intern at South African National Biodiversity Institute (SANBI)- Host:DEDECTEnvironmental Science and Education Intern at South African National Biodiversity Institute (SANBI)- Host:DEDECT
Fergy NkadimengFergy Nkadimeng
Horticulturist at South African National Biodiversity InstituteHorticulturist at South African National Biodiversity Institute