Isabel Van Wyk

• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Updated reports, managed accounts, and generated reports for company database.
• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Improved office efficiency by implementing streamlined administrative processes and procedures.

Optimized approaches to talent recruitment.

Staff inductions etx; company policy and Procedures

Enhanced employee discipline by monitoring adherence to workplace policies.

Performed inquiries and imposed relevant charges.

Prepare for cases and chair.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Handled payroll calculations based on employee hours.

• Streamlined daily operations with the implementation of detailed schedules and task allocation for staff members.
• Resolved customer issues efficiently, creating solutions that benefited both the business and clientele.
• Assisted customers in finding items that met their needs while also making recommendations based on current trends or popular styles within the industry.
• Conducted regular performance evaluations for team members, setting goals for continuous improvement in their roles within the company.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
• Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
• Mentored junior team members, fostering a positive work environment and boosting overall team performance.

• Efficiently addressed caller needs during high call volumes, ensuring composure.
• Connected callers with appropriate professional, department, or business.
• Answered calls on Number ring and engaged customers with friendly, professional demeanor.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.

• Maintained a clean and organized work environment, promoting safety and productivity.
• Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
• Proved successful working within tight deadlines and a fast-paced environment.
• Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
• Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
• Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.

• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Welcomed customers and helped determine their needs.