Sergio Eduardo Hayes De Oliveira
Alberton
Summary
Dynamic and results-driven professional with extensive experience at Pick N Pay, excelling in inventory management and customer service. Proven track record in streamlining processes and enhancing operational efficiency. Skilled in vendor relations and maintaining safety standards, fostering a positive work environment while achieving significant improvements in inventory accuracy.
Overview
21
21
years of professional experience
Work History
Receiving Manager
Pick N Pay Darras Centre
04.2012 - 03.2025
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Unloaded, sorted and stored incoming merchandise.
- Streamlined receiving processes by implementing efficient inventory management systems.
- Implemented quality control measures throughout the receiving process to ensure merchandise met company standards upon arrival.
- Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
Assistant Store Manager
Pick N Pay Bramley
03.2004 - 03.2012
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created and maintained safe and secure work environments for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
High School Diploma -
Forest High
Johannesburg, South AfricaSkills
- Maintaining safety
- Stockroom organization
- Warehouse safety
- Assisting customers
- Vendor relations
- Stockroom organizing
- Verifying deliveries
- Processing vendor returns
- Cleaning and sanitizing
- Customer service
- Multitasking
- Loading and unloading
- Excellent communication
- Adaptability and flexibility
- Active listening
Languages
Afrikaans
Advanced (C1)
English
Advanced (C1)
Portuguese
Advanced (C1)
Timeline
Receiving Manager
Pick N Pay Darras Centre
04.2012 - 03.2025
Assistant Store Manager
Pick N Pay Bramley
03.2004 - 03.2012
High School Diploma -
Forest High