IRIS SIBANDA
UIF CLAIMS OFFICER
15 Walter Sisulu Street, Nelspruit,1200
Summary
I am Iris Lungile Sibanda, a warm, approachable, and service‑driven professional with over four years’ experience in customer support, claims assistance, and administration. I take pride in treating every client with respect, patience, and empathy, ensuring they feel heard and valued. My interpersonal skills allow me to build trust quickly, even in challenging situations, while my attention to detail ensures accurate processing of claims and records. I believe in living out the Batho Pele Principles by putting people first, delivering transparent service, and going the extra mile to resolve queries efficiently. With a deep understanding of UIF regulations, PFMA, POPIA, and departmental policies, I am committed to providing a positive, fair, and compliant experience for every claimant.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Care Agent & Technical Support
Merchants Cell C
09.2022 - 01.2025
- Handled 80+ inbound calls daily, assisting customers with billing, general inquiries, and troubleshooting.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Mastered CRM systems to efficiently quote services and troubleshoot customer concerns
- Processed applications and verified customer details in compliance with POPIA, and company policy.
- Managed high call volume while maintaining exceptional service quality for all customers.
Administrative Assistant
JCMZ Business Advisors
03.2018 - 01.2022
- Managed executive scheduling, call handling, and customer correspondence.
- Conducted compliance checks on client documentation, ensuring 100% adherence to company and regulatory policies.
- Assisted in streamlining administrative processes, improving turnaround time for customer requests.
- Secured and managed sensitive records in compliance with data protection laws.
Education
CRM System Management
LinkedIn Learning
Online08.2025
Diploma - Public Relations
IIE Rosebank College
Johannesburg, South Africa 04.2001 -
High School Diploma -
Kwadedangendlale High School
Johannesburg, South Africa 04.2001 -
Skills
- Call Handling & Customer Engagement
- UIF Benefits Screening & Application Processing
- POPIA Compliance & Confidential Data Handling
- UIF Benefits Screening & Application Processing
- Problem-Solving & Conflict Resolution
- Customer Service & Batho Pele Principles
Interests
Personal Development & Mindset Growth – Passionate about self-improvement and helping others develop confidence in communication, Fitness & Wellness – Believe in maintaining balance through physical activity and mindfulness
WEBSITES, PORTFOLIOS, PROFILES
www.linkedin.com/in/sibandalungile
References
Nokuthula Modise – Manager, JCMZ Business Advisors
📞 083 995 6736
Cloudia Williams – Manager, Merchants Cell C
📞 067 275 7101
Timeline
Customer Care Agent & Technical Support
Merchants Cell C
09.2022 - 01.2025
Administrative Assistant
JCMZ Business Advisors
03.2018 - 01.2022
Diploma - Public Relations
IIE Rosebank College
04.2001 -
High School Diploma -
Kwadedangendlale High School
04.2001 -
CRM System Management
LinkedIn Learning
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