HOPE NTYAMELA
Dobsonville
Overview
10
10
years of professional experience
Work History
Receptionist/ Data Capturer
Target Pathology Laboratory
06.2020 - 10.2025
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Collaborated with healthcare professionals to streamline patient care processes.
- Filed and maintained invoices, patients records and other paperwork to facilitate ease of retrieval.
- Captured and entered data with high accuracy, meeting strict deadlines for patients specimens .
- Reason for leaving: To Pursue New Opportunities
Medical Receptionist
Dr. Mapula Seloisa Practice
03.2017 - 03.2019
- Greeted patients upon arrival, verified personal information, and updated records in the Vericlaim health system.
- Managed patient appointments, including scheduling, rescheduling, and cancellations, to optimise the practice flow.
- Processed patient payments for consultations and treatments, maintaining accurate financial records.
- Organised information stored in medical charts, reportsand documents.
- Handled sensitive patient information with discretion, upholding the highest standards of professionalism and ethics.
- Reason for leaving: Contract Ended.
Flagman
Phumi Trading
02.2016 - 06.2016
- Installing the cones, signs and barricades that warn drivers and control the flow of traffic, acting as a flagman to stop or direct traffic, clearing debris from work site
- General excavating with picks and shovels and cleaning the sides of the roads with brooms and shovels.
- Reason for leaving: Contract Ended
Education
Customer Service Management - Customer Care
Saimet College
01.2021
Grade 12 - English, Afrikaans, Computer Application Technology, Accounting, Mathematical Literacy, Life Orientation, Economics
Phoenix College of Johannesburg
01.2015
Skills
- Computer literacy
- Technical knowledge
- Confidentiality maintenance
- Sustainability
- Data entry accuracy
- Appointment coordination
- Medical record management
- Flexibility
- Telephone etiquette
- Customer Service
- Client hospitality
- Organisational skills
- Record-keeping
- Office admin
- Microsoft Office Suite
- Interpersonal communications
References
- Thabiso Matshoza, Phumi Trading , Chief Liaison Officer, 071 414 1137
- Mabocha Mary-Ann, Dr. Mapula Seloisa Practice, Practice Manager, 011 933 1508
- Vincenzo Herman, Target Pathology Laboratory, Supervisor, 083 413 3898/ 011 493 1116
- Christian Nkongolo, Saimet College, Lecture, 011 568 6724
Timeline
Receptionist/ Data Capturer
Target Pathology Laboratory
06.2020 - 10.2025
Medical Receptionist
Dr. Mapula Seloisa Practice
03.2017 - 03.2019
Flagman
Phumi Trading
02.2016 - 06.2016
Customer Service Management - Customer Care
Saimet College
Grade 12 - English, Afrikaans, Computer Application Technology, Accounting, Mathematical Literacy, Life Orientation, Economics
Phoenix College of Johannesburg