Hi, I’m
Hill Joshua Makumbila
Summary
I have a solid history of surpassing productivity and quality targets in high-volume settings. I am skillful in building long-lasting, loyal customer relationships, while i bring excellent organizational skills and talent for overcoming customer objections. I am also a self-motivated individual and true team player and offer strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment.
Overview
22
years of professional experience
Work History
Johannesburg Water
Call centre Agent
Job overview
- Inbound, Outbound Contact Centre
- Customer Services, enquiries and data capturing of customers account
- Credit Control and Adjustments of accounts
- Collect revenue for Johannesburg City council and achieve their objectives
- Reconnection fee for terminated services
- Administer enquiries by general public for new and revised services
- Walk-in Centre to assist customers with water metre readings and interim calculation complaints
- Logging calls for fault meter for visit with Technicians
- Collect revenue for Johannesburg City Council and achieve the objectives
- Logging calls to CRM Management systems
Statistics South Africa
Data Capturer
02.2022 - 03.2022
Job overview
- Statistics South Africa(counting the population within South African Communities per household)
- Data Capturing of information
- Door to door household visit
- Counting people per household
- Count businesses in the village
- Making appointment with Gadget
- GPS device for household location
- Working towards daily target
Liberty life Head office
Call centre Agent
05.2010 - 06.2016
Job overview
- Inbound, Outbound Calls
- Update customer’s information on the System
- Payment arrangements with debit order or Special debit
- Resolve customers queries
- Provide customers with payment options
- Policy replacement from competitors
- Advise and implications on products
- Switch of portfolio on different investment
Lambson’s Hire
Administrative Clerk
09.2007 - 02.2010
Job overview
- Orders Processor for Hilti Machines, Generators and Compressors for Companies
- Process orders for compressors
- Off-hire equipment on site
- Create invoices and credit notes
- Credit Control and Adjustment
- Quote collection and Deliveries
- Administrator, Monitor the branch
- Provide monthly, day reports
- Liaise with Sales Rep for orders
Kimberly-Clark
Customer Services Consultant
02.2005 - 07.2005
Job overview
- Receive, process, monitor orders
- Capturing sales orders, follow up
- Resolve Provide pricing, quote
- Provide stock available to customers
- Customer complaints and queries
- Liaising with Sales Representative on a daily basis to update with orders progress
- Expedite orders placed
- Assist customers with backorder queries through email and telephonically
Telkom South Africa
Call centre Agent
03.2000 - 12.2004
Job overview
- 1023 Directory Enquiries and Helpdesk
- 1025 Reverse charge calls& Enquiries
- Data Capturing, filing, record keeping
- Logging calls to customers
- Resolve telephonic enquiries
Education
Damelin College
Higher Certificate from Wealth management
01.2015
Customer Centric Solutions
Call centre Certificate
01.2004
Tshwane university of Technology
National Diploma from Purchasing Management
01.1999
Hudson Ntsan’wisi High School
Grade 12
01.1994
Skills
- Attention to details in Administration
- Render Customer Services
- Active Listening skills
- Excellent Communication skills
- Energetic
- Professional
- Computer literacy – Ms word, Excel and Outlook
Personal Information
- Citizenship: South African
- Date of Birth: 02/13/76
- Gender: Male
Contactdetails
0733586504, 0833715630, 0722227649, juniorvatsile@gmail.com
Timeline
Data Capturer
Statistics South Africa
02.2022 - 03.2022
Call centre Agent
Liberty life Head office
05.2010 - 06.2016
Administrative Clerk
Lambson’s Hire
09.2007 - 02.2010
Customer Services Consultant
Kimberly-Clark
02.2005 - 07.2005
Call centre Agent
Telkom South Africa
03.2000 - 12.2004
Call centre Agent
Johannesburg Water
Customer Centric Solutions
Call centre Certificate
Tshwane university of Technology
National Diploma from Purchasing Management
Hudson Ntsan’wisi High School
Grade 12
Damelin College
Higher Certificate from Wealth management
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