I have just over ten years experience in the service industry, having worked in various fields holding different positions. I've spent the majority of that time in Hospitality, mainly restaurants. I have worked in different energy establishments from Fine dining to Clubs, which makes me quite versatile when dealing with service cultures.
Hi, I’m
Herbert Gabriel T Mukonoweshuro
Durban North
Summary
Overview
10
years of professional experience
Work History
Views At Twenty5 (RICH/LUMA Sunsets)Durban
Waitron (promoted to Manager/stock Controller)
06.2019 - Current
Job overview
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Delivered services to customer locations within specific timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Eatfresh Kofi
Administrator/Site Supervisor
09.2019 - 02.2020
Job overview
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Maintained personnel records and updated internal databases to support document management.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Generated reports to suggest corrective actions and process improvements.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Observed packing operations to verify conformance to specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
Atasca Westville
Waitron (promoted to manager from July 2018)
06.2017 - 05.2019
Job overview
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Established team priorities, maintained schedules and monitored performance.
Mamma Luciana Florida Road
Waitron
12.2014 - 05.2017
Job overview
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Connect & Rewind t/a DVD Depot Greyville
Assistant Manager
07.2013 - 06.2014
Job overview
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Rimuka 2 High School
IGSCE O’level passes in: Principles of Accounting, Shona, Geography, English, History, Literature in English, Technical Graphics
University Overview
Speciss College HarareHarare Zimbabwe
from Auto Electrics
11.2012
University Overview
Regent Business SchoolDurban South Africa
from Economics
University Overview
Skills
- Team Leadership
- Contract Development and Management
- Sales and Marketing
- Staff Management
- Customer Relationship Management
- Brand Management
- Verbal and Written Communication
- Managing Routines
- Budgeting and Cost Control
- Managing Cash Register
- Food and Beverage Management
- Employee Training
References
References
Available upon requestAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrator/Site Supervisor
Eatfresh Kofi
09.2019 - 02.2020
Waitron (promoted to Manager/stock Controller)
Views At Twenty5 (RICH/LUMA Sunsets)
06.2019 - Current
Waitron (promoted to manager from July 2018)
Atasca Westville
06.2017 - 05.2019
Waitron
Mamma Luciana Florida Road
12.2014 - 05.2017
Assistant Manager
Connect & Rewind t/a DVD Depot Greyville
07.2013 - 06.2014
Rimuka 2 High School
IGSCE O’level passes in: Principles of Accounting, Shona, Geography, English, History, Literature in English, Technical Graphics
Speciss College Harare
from Auto Electrics
Regent Business School
from Economics
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