Erika Hayward
Insurance Professional
27 Roehampton Way, Durban North
Summary
Dynamic professional with extensive experience as a broker and underwriter in the short term insurance space, excelling in relationship building and risk analysis. Committed to delivering high-quality service and innovative solutions.
Overview
25
25
years of professional experience
Work History
Technical Broker
Simah Risk Advisors (Pty) Ltd
05.2024 - Current
- Build strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Analyze clients' insurance needs and develop appropriate risk solutions
- Conduct research to answer queries and handle issues using multiple systems and resources
- Successfully manage renewal process for allocated client portfolio
- Draft Assets All Risks wording for insurer sign-off
- Arrange co-insurance on various placements
- Negotiate favorable terms for clients and place insurance (various product lines) with different markets
- Assist with new business, obtaining quotes and prepare insurance proposal for presentation
- Provide technical advice regarding underwriting queries and policy terms
- Monitor and manage day to day activities on existing accounts to ensure ongoing client satisfaction
- Stay informed about market trends, regulatory changes, and emerging risks
- Prepare renewal presentations and insurance summaries
- Collaborate and build strong relationships with insurers / underwriting managers
Senior Underwriter
Bryte Insurance Company
06.2023 - 04.2024
- provide effective qualitative underwriting and demonstrate specialised product knowledge
- assess underwriting risks and determine rates and terms within delegated authority limits
- assess risk exposure, risk grading and determine capacity / reinsurance calculations
- provide high quality service and solutions to brokers and customers to ensure business retention and growth
- ensure underwriting compliance with company procedures and guidelines
- renewal analysis and applying appropriate terms and corrective action where necessary
Regional Underwriting Manager
Bryte Insurance Company
11.2015 - 08.2022
- leading and managing team of underwriters
- provide guidance and technical underwriting support to underwriters and business development managers
- analyse and underwrite new and existing portfolios effectively within delegated authority limits to achieve agreed levels of underwriting performance
- Develop and maintain strong relationships with brokers, to ensure business retention and growth
- ensure company standards and targets are met whilst providing qualitative underwriting
- Monitor, analyse and refine underwriting processes
- Compiling/preparing various reports (eg over commitment and deviation; renewals; claims; risk improvement tracking; peer to peer reviews etc)
- Ensure that day to day underwriting complies with regulations (ie FAIS, TCF etc)
- Handle service complaints and escalations from brokers
- Conduct audits on underwriting activities to ensure underwriting compliance with company procedures and guidelines
- Conduct multi-claimants report analysis, propose and implement suitable action
- Conduct portfolio analysis to identify trends and propose solutions to improve underwriting margins.
Internal Broker
Aon SA (Pty) Ltd
09.2006 - 10.2015
Commercial Underwriter
Bymac Insurance Brokers
07.2002 - 09.2006
Claims Assistant
Bymac Insurance Brokers
05.2000 - 06.2002
Education
Legitimate Leadership Course
01-2021
NQF 6 - 120 Credits
Henley Business School
Advanced Certificate In Management Practice01-2020
Software Testing - SASTQB Certification
Impipi Technologies
ISTQB CTFL 01-2015
Diploma in Insurance (NQF 6 - 120 Credits)
Unisa
01-2010
National Diploma in Commercial Administration
PE Technikon
Port Elizabeth01-1998
Despatch High School
Despatch, Eastern Cape01-1995
Skills
- Sound interpersonal skills
- Strong analytical skills/critical thinking / problem solving
- Excellent organizational / administrative skills
- Good relationship building skills
- Goal orientated
- Self motivated
Timeline
Technical Broker
Simah Risk Advisors (Pty) Ltd
05.2024 - Current
Senior Underwriter
Bryte Insurance Company
06.2023 - 04.2024
Regional Underwriting Manager
Bryte Insurance Company
11.2015 - 08.2022
Internal Broker
Aon SA (Pty) Ltd
09.2006 - 10.2015
Commercial Underwriter
Bymac Insurance Brokers
07.2002 - 09.2006
Claims Assistant
Bymac Insurance Brokers
05.2000 - 06.2002
Legitimate Leadership Course
NQF 6 - 120 Credits
Henley Business School
Software Testing - SASTQB Certification
Impipi Technologies
Diploma in Insurance (NQF 6 - 120 Credits)
Unisa
National Diploma in Commercial Administration
PE Technikon
Despatch High School
Similar Profiles
RU-YU WANGRU-YU WANG
Berry Picker at PtyBerry Picker at Pty
KYRA RIDGWELLKYRA RIDGWELL
Sales Team Member at LTDSales Team Member at LTD
Andrew SalinasAndrew Salinas
Transit Bus Operator at LTDTransit Bus Operator at LTD
Keshlin RamsamyKeshlin Ramsamy
Operations Manager at CLK DistributionOperations Manager at CLK Distribution
Brent KotzeBrent Kotze
Physical Education Teacher at Singapore International SchoolPhysical Education Teacher at Singapore International School