Cycling
Keshlin Ramsamy
Manager
Durban North
Summary
Dynamic Operations Manager with a proven track record at CLK Distribution.
I excel in performance and problem-solving. Enhanced customer satisfaction through strategic communication and streamlined operations.
Skilled in managing budgets and fostering relationships.
I offer a strategic mindset and ability to quickly learn and adapt to new environments. A keen understanding of organizational processes and an eye for detail. Ready to use and develop problem-solving and analytical skills in estate agent role.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
CLK Distribution
Durban
10.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Import Coordinator
Aeromarine Freight Services
05.2016 - 09.2019
- Negotiated competitive rates with freight forwarders, ultimately reducing overall transportation costs.
- Coordinated shipments of product from country of origin to final destination by both air and land transport.
- Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
- Supported import metrics around import functions and drove continuous performance improvements.
Education
Diploma in Operations Management - Operations Management
Durban University of Technology
Durban, South Africa 01.2013 - 01.2016
Skills
- Operations management
- Problem-solving
- Customer service
- Performance monitoring
MS office
Interests
Reading
Motorcycles
Trying new restaurants
Timeline
Operations Manager
CLK Distribution
10.2019 - Current
Import Coordinator
Aeromarine Freight Services
05.2016 - 09.2019
Diploma in Operations Management - Operations Management
Durban University of Technology
01.2013 - 01.2016
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