Clifford Cobers

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.

Developed and implemented strategies to maximize customer satisfaction.

• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Facilitated smooth collaboration between departments through clear communication channels.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Analyzed and reported on key performance metrics to senior management.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Developed and maintained relationships with external vendors and suppliers.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Reported issues to higher management with great detail.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• To Manage SA teams to various gIe:s
• Zone VI Games - Zambia / Zimbabwe
• Olympic Games -Greece /London / Rio
• Ensure all travel and accomodation arrangements is secured in advance.
• DISPUTES:
• To ensure that all disputes are and complaints is acknowledged
• Keep updated register in this regard
• Scrutinize all relevant documents and draft responses
• Refer matters to legal advisors / Lawyers as and when required
• To ensure that legal deadlines are met
• Lease directly with all complainants / set up consultative meetings with Attorneys
• Developed systems and procedures to improve operational quality and team efficiency
• Supervised operations staff and kept employees compliant with company policies and procedures
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
• Facilitated smooth collaboration between departments through clear communication channels
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times
• Developed and maintained relationships with external vendors and suppliers
• Reduced turnaround time for project completion through effective resource allocation and team management
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly
• Reported issues to higher management with great detail
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
• Interacted well with customers to build connections and nurture relationships
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills