Psychology, fitness, wellness, fashion
HALINA YELOVIK
Assistant Retail Manager, Retail Manager
Cape Town
Summary
Creative thinker and team player with extensive experience in sales, international customer service, office and financial administration, retail stock logistics and management of multinational team.
Seeking a challenging career and growth opportunity.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Retail Manager
Starboard Cruise
12.2008 - 01.2013
- Client relationship management
- Successful in managing team of international employees onboard duty free retail store.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Supported senior management in implementing and upholding store policies and procedures.
- Generated promotional plans designed to boost store traffic and revenue.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Monitored employee compliance with health and safety regulations, proactively correcting issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Helped develop and consistently enforced top-notch customer service standards across departments.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Shop Assistant
Starboard Cruise Services
10.2007 - 09.2008
- Checked incoming orders and organized new stock.
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor Of Economics - International Economics
09.1999 - 06.2004
Skills
Strong work ethics
undefinedAccomplishments
- International Retail Specialist (Since 2008)
- Qualifications: International Trading Operations (Academy of Management & Public Administration under the aegis of the President of the Republic of Belarus, 1999)
Additional Information
- Recommendations and further information available on request
Interests
Timeline
Assistant Retail Manager - Starboard Cruise
12.2008 - 01.2013
Shop Assistant - Starboard Cruise Services
10.2007 - 09.2008
Academy of Management And Business Administration - Bachelor Of Economics, International Economics
09.1999 - 06.2004
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