Janeke Leibrandt

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Managed day-to-day staffing and handled scheduling for all store employees.
• Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
• Maintained company's visual merchandise standards through general housekeeping and planograms.
• Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
• Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
• Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
• Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
• Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
• Boosted sales performance by implementing effective visual merchandising and store layouts.

• Competency to maintain positive client and co-worker relationships -Establishing, developing and maintaining trust and loyalty over time and through changes.
• Proactively provides feedback to management to avoid future customer issues.
• Sold corporate clients on best destinations to suit their business’ needs. Targets exceeded 75% of the time.
• Work independently in the absence of supervision.
• Provide travel offers and general travel advice to travelers.
• Proven pursuit of learning and self-development.

• Selling 5 star luxury travel products to Premium card members including VIP American Express card holders.
• Determining clients’ needs and suggesting suitable travel packages.
• Exceed revenue and profit targets.
• Provide exceptional customer service to all card members.
• Appreciated by clients for professional, friendly and fast service.
• Established and maintained solid client relationships.
• Excellent time management skills.

• Overseeing the smooth & efficient running of the branch.
• Ensuring that staff adhere to financial & operational procedures and that any training needs are identified and addressed.
• Managing & motivating staff to exceed targets, thus ensuring profitability. Targets exceeded 80% of the time and won 3 awards for the top sales performance branch in South Africa.
• Demonstrated consistent ability to close sales and achieve productivity.
• Considerable experience supervising teams and working in fast-paced settings.
• Selling travel products such as accommodation, flights, insurance etc.
• Advising clients on travel arrangements, e.g. visas and passports.
• Successfully deal with any client complaints.
• Consistently attending events and representing the company in a professional manner at those events.
• Consistently achieved my revenue targets and exceeded it.

Managed art sales on Royal Caribbean, Norwegian, Carnival and other cruise lines.

• Responsible for the aesthetic appearance of the gallery.
• Successful management of employees.
• Completing all Administrative duties for each cruise.
• Conducting weekly presentations on the department activities to crowds.
• Conducting live Art auctions as an auctioneer.
• Liaising with various departments to ensure smooth running of my department.
• Success in sales with little supervision while attaining monthly high volume sales goals.
• Successfully reached weekly sales targets and exceeded them consistently.