Grant Aidan Phoenix Heyman
Milnerton
Summary
Dynamic digital analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Sales wise, every prospect is portrayed as a chess match to me, which I am determined to conquer, regardless of the difficulty through means of intellectual and psychological advantages.
Coordination wise, I have no problem delegating tasks and ensuring that they are completed within a timely manner. Upskilling new recruits is a pleasure of mine. On top of that, my golden radio voice will ensure that any brand I represent stands out above all others.
Overview
6
6
years of professional experience
Work History
Marketing Coordinator & Spokesperson (Hybrid Role)
Financial Wealth Holdings - (Promotion from sister company National Debt Advisors)
02.2023 - 05.2023
- TV Interviews: Newzroom Africa, SABC News, Fokus
- Radio Interviews: RSG, SA FM, Khaya FM, Helderberg FM, Hot FM, Goodhope FM.
- Produced clean, error-free blogs to boost SEO efforts and keep the consumer market informed.
- Created fresh, engaging and compelling copy for marketing and promotions.
- Selected, delegated and performance-managed staff to handle high workload with ambitious targets.
- Executed successful marketing events.
- Enhanced product marketability and improved profits with optimum targeting on sales and marketing strategies.
- Assessed market conditions for potential opportunities and risk factors impacting promotional strategies.
- Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
- Monitored competitors through multi-channel research strategies to best capitalise on market gaps or anticipate changes in customer interests.
- Coordinated with design, project management and production teams to delivery timely support to planned campaigns.
Lead Generator
National Debt Advisors
10.2022 - 02.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- LANGUAGES
- English
- Bilingual or Proficient (C2) Afrikaans
- Bilingual or Proficient (C2)
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services
- Delivered constructive suggestions to for improving outbound sales development processes
- Inputted new customer information into Simplicity database to create account for sales opportunities.
Sales Consultant
Liberty42
01.2021 - 10.2022
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging
- Thoroughly explained the Debt Counseling process to over indebted consumers and assisted accordingly
- Made use of the Simplicity system in order to restructure consumers debts
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses
- Handled confidential documentation of prospective clients.
Deckhand
Lady Thuriya Luxury Yacht
11.2019 - 03.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Attended to maintenance and repairs
- Cleaning of yacht and relevant accessories
- General upkeep and on-board security of yacht.
Door-to-Door Sales Representative
Calandria
07.2020 - 01.2021
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales
- Traveled by foot or automobile to deliver or sell merchandise or services
- Used scripts or persuasive sales techniques to convince clients in purchasing an EPS System
- Presented sales presentations and proposals to prospects in territory, identifying positive features and advantages of an EPS System over those of competition
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Exceeded expectations by being top salesman for numerous months.
- Highlighted financial discrepancies and interfaced with customers to resolve problems and meet diverse needs.
Receptionist
Virgin Active
01.2019 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Responded to inquiries from callers seeking information
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Dealt with member contracts and general queries
- Cash float counts and handovers
- Announcing for medical,fire and security emergencies.
Restaurant Waiter
Cantina Tequila
10.2018 - 12.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Cultivated warm relationships with regular customers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Explained menu items and suggested appropriate options for food allergy concerns
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Worked with POS system to place orders, manage bills and handle complimentary items
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Answered customers' questions, recommended items and recorded order information.
- Greeted new customers, answered initial questions and took drink orders.
- Maintained excellent customer satisfaction by providing friendly, attentive and proactive service.
Customer Service Cashier
DIY Depot
04.2018 - 08.2018
- Resolved customer complaints and maintained clean and tidy checkout area
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
- Maintained customer satisfaction with quick and professional handling of product returns
- Handled approximately daily credit and cash transactions for customers with accuracy and speed
- Counted money in drawers at beginning and end of each shift
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
- Performed cash, card and check transactions to complete customer purchases
- Maintained current knowledge of store promotions and highlighted sales to customers.
Digital Customer Service (Promotion)
Financial Wealth Holdings
05.2023 - 05.2024
- Effectively utilized multiple CRM and Metaverse platforms such as: Hellopeter, Simplicity, Connex, Facebook, Instagram, WhatsApp, Freshworks and Tableau.
- Cultivated lucrative relationships with customers by using active listening, strong communication and exemplary issue resolution skills.
- Planned and developed winning strategies to increase sales, expand territories and boost market positioning.
- Oversaw maintenance of client notes on internal CRM system to facilitate future strategies and key results.
- Closed long-term agreements through skilful negotiation.
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
- Created short-term and long-term goals for business team to achieve objectives.
- Surpassed sales and customer service targets, consistently exceeding established KPIs.
- Created effective marketing, sales and promotional initiatives to drive revenue.
- Identified cross-selling opportunities through ongoing customer needs analysis.
- Prepared reports and presentations detailing business development activities and outlining new initiatives.
- Evaluated team performance to identify areas requiring improvement.
- Researched trends to gather data and implement innovative strategies.
- Coached and trained staff to comply with company policy and procedures.
- Developed business plans to establish revenue and growth.
Digital Analyst (Retrenched)
Financial Wealth Holdings
05.2024 - Current
- Tasked with identifying shortcomings and development opportunities on the Freshworks system.
- Upskilling new recruits to become familiar with the digital sales onboarding process and effective utilization of the company's integrated digital platforms.
- Strategizing with key Exco members through frequent meetings on topics relating to the company's current and future migration towards the digital sector.
- Analysis of Freshworks and Simplicity reporting to positively identify and report shortcomings to our marketing team.
- Analysis, development and optimization of Freshorks reporting.
- Tasked with the build and integration of digital sales flows and general canned response copyright.
- Frequent interdepartemental collaboration on topics pertaining each departments respected service and it's journey to becoming digitally optimized.
Education
Certificate - TEFL
TEFL South Africa
2023
Certificate - Sales Psychology
Nitasat
2022
Certificate of Higher Education - Maritime
Ocean Star Sailing Academy
2018
Matric -
Tygerberg High
2017
Skills
- Excellent communication skills
- Excell in corporate environments
- Excellent conflict management
- Comfortable communicating on live radio and television
- Superb system analysis
- Excellent closing skills
- Attention to detail where others fall short
- Excellent customer service
- Upskilling new recruits
Languages
English, Afrikaans
First language
Timeline
Digital Analyst (Retrenched)
Financial Wealth Holdings
05.2024 - Current
Digital Customer Service (Promotion)
Financial Wealth Holdings
05.2023 - 05.2024
Marketing Coordinator & Spokesperson (Hybrid Role)
Financial Wealth Holdings - (Promotion from sister company National Debt Advisors)
02.2023 - 05.2023
Lead Generator
National Debt Advisors
10.2022 - 02.2023
Sales Consultant
Liberty42
01.2021 - 10.2022
Door-to-Door Sales Representative
Calandria
07.2020 - 01.2021
Deckhand
Lady Thuriya Luxury Yacht
11.2019 - 03.2022
Receptionist
Virgin Active
01.2019 - 11.2019
Restaurant Waiter
Cantina Tequila
10.2018 - 12.2018
Customer Service Cashier
DIY Depot
04.2018 - 08.2018
Certificate - TEFL
TEFL South Africa
Certificate - Sales Psychology
Nitasat
Certificate of Higher Education - Maritime
Ocean Star Sailing Academy
Matric -
Tygerberg High
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