Gouwa Heynes
Office Management & Personal Assistant
Cape Town
Summary
I’m client service orientated and excel in administrative & organizational tasks. I’m also highly computer literate in Ms Office, MsOutlook, Power Point and Excel. I’m extremely motivated and complete tasks with speed and accuracy. I’m fully bilingual in English (home language) and Afrikaans (verbal and written) and have exceptional communication and interpersonal skills.
I can work without supervision and with clients at all levels as well as interact with clients, assisting them and solving queries. I’m great at problem-solving and can multi-task with ease. I function at my best under pressure.
With my experience, loyalty, honesty, willingness to learn as well as to work hard and grow, I will definitely be an asset.
Overview
17
17
years of professional experience
Work History
Office Manager & PA
ASAP PVC & ALUMINIUM
01.2016 - Current
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
Office Administrator & PA
ASAP PVC & ALUMINIUM
10.2014 - 12.2015
- Managed office operations while scheduling appointments for department managers.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Sales Assistant & Cashier
Clicks Pty Ltd
05.2013 - 09.2014
- Fielded customer questions to share information about products, availability, and pricing.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Restaurant Hostess
Southern Sun Hotel
01.2008 - 10.2008
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Receptionist
Marais Muller Yekiso Attorneys
01.2007 - 12.2007
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Higher Certificate - Forensic Examination
University of Western Cape
Belville 04.2001 -
High School Diploma -
Westridge Senior Secondary School
Mitchells Plain 01.2006 - 01.2006
Skills
Team Collaboration
Analytical Skills
Team Leadership
Facility Management
Documentation and control
Employee Supervision
Adaptability
Timeline
Office Manager & PA
ASAP PVC & ALUMINIUM
01.2016 - Current
Office Administrator & PA
ASAP PVC & ALUMINIUM
10.2014 - 12.2015
Sales Assistant & Cashier
Clicks Pty Ltd
05.2013 - 09.2014
Restaurant Hostess
Southern Sun Hotel
01.2008 - 10.2008
Receptionist
Marais Muller Yekiso Attorneys
01.2007 - 12.2007
High School Diploma -
Westridge Senior Secondary School
01.2006 - 01.2006
Higher Certificate - Forensic Examination
University of Western Cape
04.2001 -
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