Imraan Heynes
Sales Representative
Cape Town
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
Work History
Sales Representative
ASAP PVC Windows And Doors Systems
03.2017 - Current
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Trained and mentored new sales representatives.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Negotiated contracts with clients and developed relationships with key personnel.
Warehouse Clerk
DHL Supply Chain
04.2012 - 02.2017
- Increased warehouse efficiency by implementing an organized filing system for accurate recordkeeping.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Kept warehouse up to safety and health regulations at all times.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Completed cycle counts and monthly inventory.
- Optimized space utilization within the warehouse through strategic reorganization of products based on size, weight, and demand patterns.
- Supported cost reduction initiatives by analyzing shipping routes and selecting carriers offering competitive rates.
Cashier
Markhams
04.2011 - 08.2011
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Greeted customers entering store and responded promptly to customer needs.
Education
N4 - Mechanical Engineering Technology
Boland College
Worcester, South Africa 04.2001 -
High School Diploma -
Westridge Secondary High
Cape Town, South Africa 04.2001 -
Skills
Written Communication
Timeline
Sales Representative
ASAP PVC Windows And Doors Systems
03.2017 - Current
Warehouse Clerk
DHL Supply Chain
04.2012 - 02.2017
Cashier
Markhams
04.2011 - 08.2011
N4 - Mechanical Engineering Technology
Boland College
04.2001 -
High School Diploma -
Westridge Secondary High
04.2001 -