Gopi Kistasami
Service Owner And Software Engineering Manager
Umhlanga
Summary
Experienced manager and analytical problem-solver with a strong track record in team building, leadership, and motivation. Possess exceptional customer relations aptitude and adept at building strong relationships. Skilled in independent decision-making and sound judgment, contributing to company success. Dedicated to utilizing training, monitoring, and morale-building abilities to enhance employee engagement and drive performance, ultimately achieving organizational success.
Overview
20
20
years of professional experience
Work History
Service Owner/Software Engineering Manager
Derivco
Umhlanga
05.2017 - Current
- Led and managed multiple cross-functional teams, including Software Developers, Software Testers, Software Development Engineers in Test, Configuration Engineers, Business Analysts, and Project Managers
- Utilized a tech stack consisting of C#, MSSQL, Azure, Confluence, and Office 365
- Managed delivery of small, medium and large projects using agile best practices
- Successfully managed team performance, conducted performance appraisals, and fostered individual growth within the team
- Provided support and guidance to the team for their professional development
- Demonstrated accountability for both team and personal responsibilities
- Collaborated with global third-party stakeholders to ensure effective communication and alignment
- Developed strong relationships within the organization to influence project outcomes and decisions
- Promoted a positive team culture and facilitated effective teamwork
- Maintained excellent stakeholder management across all levels within the business
- Currently leading a remote cross-functional development team as part of the Banking Systems Portfolio.
Quality Assurance Team Lead
Derivco
Umhlanga
03.2013 - 05.2017
- Conducts performance appraisals of department members at least twice a year
- Effectively allocates appropriate resources to projects, in conjunction with the Project Manager, to ensure that project deadlines and requirements are met
- Ensures that company issues, policies and procedures are communicated to the team within 7 days
- Ensures that the team business plan is aligned with the company strategy and working towards achieving the strategy
- Ensures that the team members are equipped with the requisite skill set required for both current and future projects by developing a training and career development plan for each team member
- Monitors performance of team members on an ongoing basis and takes effective steps to deal with non-performance
- Oversees all aspects of the team by facilitating and resolving issues, through effective problem solving and communication skills
- Participates in the recruitment of new staff, when necessary
- Provides feedback to Product Manager, on a weekly basis, regarding team performance and project progress
- Ensures that the functionality of the software corresponds to the specifications, within the project schedule and agreed deadline
- Tests the developed software to ensure that it meets Derivco quality standards, within the project schedule and agreed deadline
- Reviews the Bug Tracking System reports on a regular basis
- Fixes identified bugs as directed by the Technical Lead
- Informs Project Manager or SDM of status
- Identifies and ensures that the necessary processes and procedures are in place to meet business objectives
- Ensures that all team processes and procedures are clearly documented, according to Derivco documentation standards
- Reviews processes and procedures on a quarterly basis to determine effectiveness, efficiency and appropriateness
- Effectively communicates and implements processes and procedures in the team and with stakeholders.
Test Analyst
Derivco
Umhlanga
02.2013 - 03.2014
- The Test Analyst is responsible for initially identifying and subsequently defining the required tests, monitoring the test coverage and evaluating the overall quality experienced when testing the Target Test Items
- This role also involves specifying the required Test Data and evaluating the outcome of the testing conducted in each test cycle
- The Test Analyst is proactively involved in Planning and Review sessions, responsible for setting up of Test Environments and knowledgeable of latest technologies
- The Test Analyst works independently and is highly organized and efficient.
DBA QA
Derivco
Umhlanga
11.2009 - 02.2013
- The DBA-QA works directly with the LQA and QATS to ensure that software meets the specifications for Player Experience, Functional, Performance, Stress/Load and Security Requirements within the shortest possible time
- The QA verifies that Banking/Server software functions on the required hardware and software platforms through the development and use of manual and automated Quality Assurance tools, techniques and practices.
IT Specialist
National Prosecuting Authority – Datacentrix IT Outsourced
Durban
03.2007 - 10.2009
- As IT Specialist, I provide Support to all users and maintain the Cibecs Backup Device, Database Design, Project Management and Server Maintenance
- I developed good working relationships with both the users and support staff and as a result have learnt a great deal from the NPA in terms of communication and customer service.
Desktop Support
Smiths Manufacturing
Pinetown
07.2006 - 07.2006
- As a Desktop Technician I was given the task of Distribution and Set-up of the clients PC’s which I executed efficiently and effectively and further developed my time management skills.
Sales
Nike
10.2004 - 12.2005
- My duties here included Sales and Marketing
- Taking care of stock.
Sales
Sportsmans Warehouse
12.2000 - 9 2004
- My duties here included Sales and Marketing
- Taking care of stock.
Education
Diploma Computer Programming - Software Development
Varsity College
Durban, South Africa 04.2001 -
Microsoft Certified Technical Specialist - Database Management
Bytes People Solutions
Durban 04.2001 -
ISTQB Foundation - Software Testing
SQS
Durban 04.2001 -
ISTQB Test Manager - Software Testing
SQS
Durban, South Africa 04.2001 -
IT Management Fundamentals - Information Technology
University of Cape Town
Cape Town, South Africa 04.2001 -
Foundations of Business Management - Business Administration And Management
University of Cape Town
Cape Town, South Africa 04.2001 -
Project Management Fundamentals - Information Technology
Udemy
Durban 04.2001 -
Strategic Workforce Planning - Information Technology
Udemy
Durban, South Africa 04.2001 -
Skills
Relationship Building
KPI Management
Project Management
Analytical Thinking
Decision-Making
Problem-Solving
Team Leadership
Product Development
Effective leader
Customer Service Management
Data Analysis
Staff training/development
Telwork
083 616 371
Dependants
1
Validdriverslicense
Code B (08), Manual Transmission
Personal Information
- ID Number: 830505 5208 08 1
- Hobbies: Cricket, Soccer, Photography, Cooking
- Criminal Offences: None
- Health Status: Excellent
- Nationality: South African
- Marital Status: Married
Languages
English, Afrikaans
Timeline
Service Owner/Software Engineering Manager
Derivco
05.2017 - Current
Quality Assurance Team Lead
Derivco
03.2013 - 05.2017
Test Analyst
Derivco
02.2013 - 03.2014
DBA QA
Derivco
11.2009 - 02.2013
IT Specialist
National Prosecuting Authority – Datacentrix IT Outsourced
03.2007 - 10.2009
Desktop Support
Smiths Manufacturing
07.2006 - 07.2006
Sales
Nike
10.2004 - 12.2005
Diploma Computer Programming - Software Development
Varsity College
04.2001 -
Microsoft Certified Technical Specialist - Database Management
Bytes People Solutions
04.2001 -
ISTQB Foundation - Software Testing
SQS
04.2001 -
ISTQB Test Manager - Software Testing
SQS
04.2001 -
IT Management Fundamentals - Information Technology
University of Cape Town
04.2001 -
Foundations of Business Management - Business Administration And Management
University of Cape Town
04.2001 -
Project Management Fundamentals - Information Technology
Udemy
04.2001 -
Strategic Workforce Planning - Information Technology
Udemy
04.2001 -
Sales
Sportsmans Warehouse
12.2000 - 9 2004
Similar Profiles
Togay AaronTogay Aaron
SDET Level II at DERIVCOSDET Level II at DERIVCO
Nevad DussayeNevad Dussaye
Software Development Engineer in Test at DerivcoSoftware Development Engineer in Test at Derivco
Courtney HugoCourtney Hugo
Project Manager Level 2 at DerivcoProject Manager Level 2 at Derivco