Andrew Neilon

As a Integration Specialist Level 2 with a experience in designing and implementing seamless system integrations that enhance data flow and operational efficiency. Adept at troubleshooting complex integration challenges and collaborating with cross-functional teams to deliver robust, scalable solutions. Passionate about optimizing business processes and driving performance improvements through well-executed integrations. Known for a hands-on approach, analytical mindset, and ability to adapt in dynamic environments where precision and agility are key.

Key Responsibilities

• System Integration: Designed, developed, and maintained integration solutions across diverse software systems, ensuring seamless data exchange and platform interoperability.
• Technical Support & Troubleshooting: Diagnosed and resolved complex integration issues, providing second-level support for incidents and service requests to maintain system stability.
• Monitoring & Optimization: Monitored integration performance and system logs, proactively optimizing processes for enhanced efficiency, reliability, and scalability.
• Documentation: Created and maintained comprehensive technical documentation, including integration workflows, configurations, and user guides. Tracked and recorded system changes for audit and reference.
• Collaboration: Partnered with software developers, system administrators, and business analysts to gather requirements and deliver tailored integration solutions within cross-functional teams.
• Testing & Validation: Conducted unit, system, and user acceptance testing to validate integration accuracy and ensure expected system behavior post-deployment.
• Process Improvement: Recommended and implemented enhancements to existing integration frameworks and tools. Kept up-to-date with emerging technologies and best practices to drive innovation.
• Mentoring & Knowledge Sharing: Supported and mentored junior team members, fostering a collaborative learning environment and contributing to team-wide documentation standards.

Software Development Engineer in Test (SDET) Level 1

& Lead Quality Assurance (LQA)

Detail-oriented and technically proficient Software Development Engineer in Test (SDET) Level 1 with hands-on experience in a high-performance market team at Derivco, focused on delivering robust software solutions for the USA market. Skilled in designing and executing automated test suites across UI, API, and database layers, using tools like Selenium, Postman, and SQL. In addition to automation, I also served as a Lead Quality Assurer (LQA), where I conducted extensive manual testing to ensure software met functional, usability, and performance standards. Adept at collaborating with developers to understand complex system architectures, enabling the creation of comprehensive and effective test cases. Known for adhering to best practices, participating in code reviews, and driving continuous improvements in testing processes. Proven ability to ensure software quality, reliability, and compliance with market-specific requirements in fast-paced, agile environments.

Key Responsibiltes

• Designed, developed, and maintained automated test suites using industry-standard frameworks such as Selenium for UI testing and Postman for API validation.
• Proficient in creating automation across Database (SQL), API, and UI layers, ensuring end-to-end test coverage.
• Created and executed Postman collections for API testing, including environment setup and dynamic data handling.
• Performed manual testing alongside automation to validate software releases developed by Derivco engineers, ensuring alignment with functional and performance requirements.
• Executed detailed manual test cases to uncover edge-case defects and verify usability across multiple platforms.
• Managed and maintained testing environments, including installation of releases, troubleshooting, and reprovisioning using in-house tools.
• Collaborated closely with developers to understand software architecture and design, enabling more targeted and effective testing.
• Presented and explained tested software features and results to stakeholders, facilitating informed decision-making.
• Worked within a feature team to deliver large-scale projects and contributed to the bingo support team for ongoing product stability.
• Maintained close coordination with IT and deployment teams, ensuring smooth handovers and rapid issue resolution.
• Operated in a fast-paced environment with frequent sign-offs and tight deadlines, demonstrating agility and precision.
• Conducted IT handovers, guiding IT teams through unfamiliar aspects of completed projects.
• Executed thorough manual and automated test cases to identify and report critical defects, improving overall software quality.
• Followed established testing standards and practices to ensure consistency and efficiency.
• Provided test coverage analysis and contributed to continuous improvement of the testing framework.
• Tracked and reported defects using issue management tools, collaborating with developers to ensure timely resolution.

During my time working for the Vodacom customer care Centre in Gateway, my work mainly revolved around helping clients and fixing any problem they may experience.

Key responsibilities

• Resolved complex customer issues, ensuring a positive and efficient experience.
• Assisting clients with any physical phone issues.
• Accessing client’s personal accounts.
• Contract migrations and terminations.
• Assisting with balances for outstanding payments.
• Processing Insurance claims.
• Vigilant administrative work (keeping the documents for all future dated tasks and checking on them daily).

I was asked by the academic co-ordinator to assist him during the year, to help with all the computer setups and program installations around the Durban North campus, including Samsung tablet distribution and to teach a few classes with regards to Basic programming.

I was working part time with the PMI Education Group; lecturing computer literacy; teaching Excel, Word and PowerPoint.

Key responsibilities

• Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
• Selected and designed lesson plans and curriculum to meet academic objectives.
• Hands on teaching of computer literacy

"it was a honor teaching students that have never touched a computer before"

As my first job, i learnt a great deal Richard Cluver, I was doing a little of everything, from receptionist and sales to programming and maintaining software.

Key responsibilities

• Improved customer satisfaction by providing timely and accurate technical support for computer-related issues.
• Answered phone promptly and directed incoming calls to correct offices.
• Confirmed appointments, communicated with clients, and updated client records.