GIRSHWIN MARLIN BROWN
Eersteriver
Overview
19
19
years of professional experience
Work History
Junior IT Support Technician
Sondor Industries
01.2006 - 01.2010
IT Support Technician
Khusela Solution
01.2011 - 01.2015
IT Support Engineer
Tsebo Solutions Group
01.2016 - 01.2019
IT Systems Administrator
KFC – Rohloff Group
01.2019 - 01.2022
Senior Technical Specialist
Thorburn Security Solution
01.2022 - Current
- Log & respond to all helpdesk tickets
- Setup all new hardware
- Software installation & troubleshooting
- Daily backups
- Active Directory
- Maintain all printing equipment
- Windows & other software updates
- Firmware updates
- Desktop & Laptop repairs & upgrades
- Exchange
- Asset register maintenance
- New hardware installation & configurations
- Daily backup of all servers
- Setup of Laptop backup solution
- Support for VOIP telephone system
- Setup of all user terminals & equipment
- Computer usage policy training to end users
- Off site backups
- Remote point of sales setup for inhouse users at clients
- All migrations
- Site relocations
- Wireless network setup
- 1 st & 2nd Line user support (Various Helpdesk Systems)
- MS Office support ( All versions up to Office 365)
- Disaster Recovery testing
- Network Storage administration
- Wireless Network management
- OS patching (WSUS)
- Device Firmware patching
- MS Exchange
- Enterprise Anti-Virus management (Symantec Endpoint Protection)
- Mobile Android & Apple IOS support, backup & sync with Exchange
- Remote support.(Remote Desktop, VNC, Teamviewer)
- Networking : TCP/IP, DHCP, Firewalls, DNS, DynDNS
- Virtualization: VMWare
- Cloud Solutions: Microsoft Azure, OneDrive, Hosted Exchange
- Solutions Architecture
- Video Conferencing config
- Virtual Server maintenance & config
- Group Policy config & management
- License management
- Procurement
- Upgrades
- Patch management & deployment
- Mobile device management, Android & IOS
- MS Intune
- Remote work setup & support
- Cloud migration
- Current Responsibilities
- IT Infrastructure management
- Connectivity Management
- Research & development
- Technical Design & Implementation
- Training
- Disaster Recovery Planning & Testing
- Network Security
- Vendor Management
- Upgrades
- New installations
- Technical Lead on proof of concepts
- End user support & training
- Change management
- Application design & implementation
- Server & workstation management (updates, patches, upgrades & replacement
- Licensing management
Timeline
Senior Technical Specialist
Thorburn Security Solution
01.2022 - Current
IT Systems Administrator
KFC – Rohloff Group
01.2019 - 01.2022
IT Support Engineer
Tsebo Solutions Group
01.2016 - 01.2019
IT Support Technician
Khusela Solution
01.2011 - 01.2015
Junior IT Support Technician
Sondor Industries
01.2006 - 01.2010